Julianne Jackson
Grove City,US
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
Work History
CGI Federal
Continued Assistance Supervisor
- Supervised team activities to ensure compliance with project timelines and quality standards.
- Implemented process improvements that enhanced operational efficiencies and reduced downtime.
- Trained staff on CGI/HUD policies, improving compliance and reducing client issues.
- Resolved client and landlord disputes, ensuring consistent policy application.
- Generated accurate reports, supporting informed decision-making and client satisfaction.
- Collaborated with team to educate stakeholders on housing regulations, boosting program awareness.
- Supervised a team to ensure timely completion of case management tasks, significantly enhancing program efficiency and client satisfaction.
- Provided ongoing support to Housing Specialists, facilitating problem resolution and fostering a collaborative environment for effective service delivery.
- Analyzed system reports to identify compliance errors, leading to improved adherence to HUD regulations and a reduction in operational risks.
- Maintained high quality assurance standards in case management, minimizing risk and ensuring accuracy in service delivery.
- Streamlined case management workflows, significantly improving processing times and enhancing overall client satisfaction.
- Analyzed compliance metrics to identify gaps, leading to improved adherence to HUD regulations and reduced operational risks.
Insight Global
Sr. Leave of Absence Administrator
- Managed LOA requests, ensuring compliance with laws and policies.
- Collaborated with HR and legal teams to resolve policy conflicts.
- Improved process efficiencies, leading to smoother operations.
- Ensured accurate pay and benefits documentation for employees.
- Facilitated safe return-to-work evaluations, enhancing workplace safety.
- Evaluated and processed Leave of Absence requests, ensuring compliance with federal and state regulations, resulting in streamlined operations and reduced processing times.
- Collaborated with department managers to refine LOA policies, leading to noticeable improvements in tracking accuracy and enhanced employee satisfaction.
- Provided guidance to peers on complex cases, fostering a collaborative environment that improved conflict resolution and strengthened team dynamics.
- Maintained thorough documentation of leave benefits and adjustments, ensuring accurate payroll processing and compliance with company policies.
- Partnered with external vendors and legal counsel to address compliance issues, ensuring that employees received appropriate compensation and support.
- Streamlined LOA processing workflows, resulting in reduced processing times and improved employee satisfaction.
Teleperformance
Talent Acquisition Project Manager
- Coordinated cross-functional teams to facilitate communication and collaboration throughout project lifecycle.
- Managed project timelines and deliverables to ensure on-time completion of client requirements.
- Collaborated globally to launch successful recruitment initiatives.
- Led audits and cost analysis, improving budget efficiency.
- Developed employee scorecards, boosting performance tracking.
- Streamlined referral platform, increasing candidate quality.
- Implemented a comprehensive Rewards/Recognition Program, boosting employee engagement and driving noticeable improvements in retention rates.
- Conducted detailed audits for the BEST R&S process, identifying key improvement areas that led to marked gains in operational efficiency.
- Spearheaded the development of a Referral Platform, streamlining candidate sourcing and significantly enhancing recruitment effectiveness.
- Designed and rolled out an Employee Scorecard system, providing actionable insights that informed strategic hiring decisions and improved overall talent quality.
- Orchestrated talent acquisition projects, resulting in improved recruitment metrics and enhanced team performance.
- Implemented data-driven strategies for recruitment processes, leading to substantial improvements in candidate quality and retention.
- Coordinated cross-functional teams to facilitate communication and collaboration throughout project lifecycle.
Core Molding Technologies
Payroll / Benefits / HR Administrator
- Oversaw payroll for 700 employees across 5 US facilities, ensuring compliance with union contracts.
- Streamlined benefit enrollments and resolved payroll issues using platforms like Paycom and ADP.
- Managed HR tasks: onboarding, employee relations, and database management, enhancing efficiency.
- Handled FMLA, disability, and OSHA claims, improving response time and accuracy.
- Administered 401K and pension setups, supporting financial planning for employees.
- Analyzed employee relations data to identify trends, facilitating targeted interventions that improved workforce morale and reduced turnover.
- Coordinated onboarding and orientation programs, fostering a welcoming environment that improved new hire retention rates and engagement.
- Maintained meticulous records for FMLA and workers' compensation cases, ensuring compliance and timely communication with affected employees.
- Provided ongoing support to employees regarding payroll inquiries, strengthening trust and enhancing overall employee satisfaction.
- Streamlined payroll processes for 700 employees, ensuring compliance and reducing processing errors while enhancing overall operational efficiency.
- Analyzed employee relations trends to implement targeted interventions, leading to improved morale and a noticeable reduction in turnover rates.
CareWorks Absence Management
Sr. Absence Management Specialist
- Enhanced team efficiency by training new members and optimizing workflows.
- Communicated effectively with clients and claimants, ensuring clarity in claims processing.
- Determined claim statuses using medical data, maintaining professional client relationships.
- Supported teams during high workloads, ensuring consistent service delivery.
- Managed a caseload of 400 leave of absence claims, ensuring compliance with FMLA and disability regulations, resulting in streamlined processes and minimized errors.
- Enhanced client communication by providing thorough updates on claims, leading to improved client satisfaction and trust in the absence management process.
- Facilitated team meetings and training sessions, fostering a supportive environment and empowering new associates to effectively manage their responsibilities.
- Conducted detailed assessments of medical information to determine claim statuses, ensuring accurate decision-making and compliance with legal requirements.
- Assisted colleagues during peak workloads, promoting teamwork and maintaining workflow efficiency across departments.
- Fostered teamwork through regular training sessions, empowering new associates to confidently manage their roles.
Various Contractor Roles
Contractor - HR Manager / Exec Admin Assistant / Payroll Manager
- Led HR for government group, optimized talent acquisition, and improved policy execution.
- Drafted and managed contracts, ensuring accuracy and brand consistency.
- Coordinated high-volume admin tasks, enhanced office efficiency and communication.
- Processed payroll accurately using ADP, supporting financial operations.
- Received commendations for speed, accuracy, and increased responsibilities.
- Directed talent acquisition processes, significantly enhancing recruitment efficiency and securing top-tier candidates for diverse roles.
- Conducted thorough contract reviews, ensuring compliance and accuracy, which minimized errors and strengthened organizational credibility.
- Streamlined administrative workflows by implementing effective scheduling systems, resulting in improved team coordination and productivity.
- Partnered with cross-functional teams to draft and distribute high-quality RFPs and RFQs, fostering clarity and alignment in project proposals.
- Provided proactive administrative support, showcasing strong interpersonal skills to facilitate seamless communication among stakeholders.
- Fostered a collaborative environment by facilitating open communication, strengthening team dynamics and enhancing overall morale.
Walt Disney Company
Workforce Management Professional Internship
- Managed workforce processes for merchandise teams, ensuring compliance with standards.
- Supported managers in budget tracking and forecasting for operational efficiency.
- Maintained the Cast Deployment System, enhancing scheduling accuracy.
- Provided payroll and staffing data, optimizing daily operations.
- Ensured data integrity in HRIS, contributing to streamlined personnel administration.
- Analyzed workforce trends and developed staffing forecasts, ensuring optimal coverage and significantly enhancing operational efficiency.
- Coordinated with managers to maintain payroll accuracy, fostering strong teamwork and ensuring compliance with financial regulations.
- Maintained comprehensive records of timesheets and labor reports, ensuring data integrity and supporting informed decision-making for management.
- Provided proactive support to merchandise associates, enhancing team morale and contributing to a positive work environment.
- Streamlined payroll processes, enhancing accuracy and compliance while reducing processing time for operational efficiency.
- Analyzed staffing trends to produce accurate forecasts, ensuring optimal coverage and significantly improving service levels.
Nationwide Mutual Insurance Company
Executive Assistant to SVP of HR
- Managed HR functions, ensuring policy compliance and efficient personnel operations.
- Coordinated travel arrangements, streamlining itineraries for efficiency and cost-effectiveness.
- Coordinated events for 1,500 employees, enhancing team morale and engagement.
- Led fundraising initiatives, driving successful campaigns and volunteer coordination.
- Prepared executive documents with precision, supporting strategic decision-making.
- Managed executive schedules, ensuring optimal time allocation and prioritization of meetings.
- Fostered a collaborative environment by coordinating team events, enhancing morale and engagement among 1,500 employees.
- Streamlined HR processes, becoming the primary resource for personnel inquiries, boosting efficiency and satisfaction across departments.
- Maintained precise records for executive compensation and contracts, ensuring compliance and accuracy in documentation for top-level management.
- Analyzed employee feedback to inform planning of quarterly team-building activities, resulting in measurable improvements in team cohesion.
- Developed and executed creative fundraising campaigns for Operation Feed, successfully engaging volunteers and raising substantial funds for community support.
- Streamlined executive document preparation, enhancing decision-making efficiency for senior leadership with increased accuracy.
Education
MBA - Business Administration Management, HR Management
Franklin University
Columbus, OHBachelor of Science - Liberal Studies, Information Technology
Medaille College
Buffalo, NYSkills
- HR policies and procedures
- New employee orientation
- HR processes
- Retention strategies
- Payroll administration
- Employee relations
- Background checks
- Compensation and benefits
- Employment law compliance
- HR software proficiency
- Payroll
- Performance management
- Employment law
- Labor relations
- Benefits administration
- Employee benefits management
- Human resources operations
- Employee handbook development
- Microsoft office proficiency
- HR policies and procedures
Certification
- PROFESSIONAL IN HUMAN RESOURCES - Professional Certification
- WORLD CLASS ADMINISTRATIVE ASSISTANT - Professional Certification
SOFTWARE PLATFORMS
Adobe Acrobat, ADP, Cast Management System (Disney), Ceridian, Chrome, Dayforce, ERP (Enterprise Resource Planning), FireFox, Google Suite, Internet Explorer, MicroSoft Edge, Microsoft Suite, Oracle PeopleSoft, OutLook, Paychex, Paycom, Paylocity, Power Bi, Project Management Software, QuickBooks, Safari, SAP, SharePoint, SmartSheets, SQL (Database), Teams, Workday, Zoom and more.
FOUNDATIONAL EXPERIENCE
- KAVINOKY COOK, LLC - BUFFALO, NEW YORK - Legal Secretary
- FINANCIAL INVESTMENT INDUSTRY - BUFFALO, NEW YORK - HR Manager/ Operations Manager / Payroll Manager
- KOCH MALTING, CO., DIV. OF GENESEE BREWING, CO. - BUFFALO, NEW YORK
- JL ASSOCIATES, INC. - CHEATHAM ANNEX, VIRGINA - HR Manager / Operations Manager / Payroll Manager
LINKS
https://linkedin.com/in/julie-jackson-mba-93651213
Timeline
CGI Federal
Continued Assistance Supervisor
Insight Global
Sr. Leave of Absence Administrator
Teleperformance
Talent Acquisition Project Manager
Core Molding Technologies
Payroll / Benefits / HR Administrator
CareWorks Absence Management
Sr. Absence Management Specialist
Various Contractor Roles
Contractor - HR Manager / Exec Admin Assistant / Payroll Manager
Walt Disney Company
Workforce Management Professional Internship
Nationwide Mutual Insurance Company
Executive Assistant to SVP of HR
MBA - Business Administration Management, HR Management
Franklin University
Bachelor of Science - Liberal Studies, Information Technology
Medaille College