Julianne Jett-Ciciora
Romeoville, IL,IL
Summary
I am a Learning Management System Administrator responsible for everything relating to HealthStream, from access to course development. HealthStream is used to deliver computer-based training, management of classroom registrations, and skills-based competencies to employees, providers, and vendors. Over my 28 years experience at Endeavor Health, I have kept my mind as open as my door, allowing housekeeping to providers to step through it. Walking hand and hand with each person to provide support and solutions to any learning concerns, big or small, I solve them all. Looking into the future, my intent is to be managing a team who will cultivate users' learning experiences and change the way people think about learning.
Overview
28
28
years of professional experience
Work History
Learning Management System Administrator
Endeavor Health
06.1996 - Current
- Managed user accounts efficiently, ensuring accurate permissions were assigned based on role hierarchy within the organization.
- Successfully manages the NRP RQI database, providing analysis of site errors, student cooling-off periods, certifications for licensure, and integration issues with in-house learning management system
- Collaborates with service matter experts on development, and deployment of e-learning content including follow up reporting on completions for regulatory body reporting
- Monitors and resolves end users requests through ticketing system. Within the appropriate resolution time established by IT leadership
- Implementation, deployment, and maintenance of the CPR. Including all troubleshooting of computer-based training, manikin usage, and iPad issues. Continuous monthly monitoring of user completion to make sure certification is retained for all users
- Identified plan for upkeep of e-learning content, making sure education remains relevant and up-to-date
- Maintains schedule for annual mandatory education needed for regulatory bodies and departmental requirements for all clinical staffing
- Coordinate with cross-functional teams to provide New Provider Onboarding education on a monthly basis
- Provide detailed reporting to stakeholders and leadership on a continued basis for assignment completion data
- Identify and implement training needed for new administrators to assure their success in utilizing administrative features of the learning management system
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Proposed and implemented monthly touchpoints with vendor account executives and success manager to ensure we are utilizing the LMS to its full capacity
- Maintain deployment schedule for Illinois Licensure CE requirements for Sexual Harassment and Implicit Bias requirements for all licensed staff
- Oversee completion of classroom grading in LMS to ensure student transcripts are complete
- Developed automated process to deliver required education to new staff entering the organization
Education
High School Diploma -
Lemont Township High School
Lemont, IL06.1990
Skills
- Connectivity Resolution
- Content Development
- Identifying erroneous data within data import files and works with required teams to rectify issues and implement solutions
- Extensive knowledge of Lectora Inspire products
- Effective analytical, interpersonal and communication skills, creative thinking and problem solving abilities
- Ability to prioritize and meet deadlines
- 10 years of experience within Learning Management System
Timeline
Learning Management System Administrator
Endeavor Health
06.1996 - Current
High School Diploma -
Lemont Township High School