Julianne Loop
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
1st Call Triage
08.2022 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Clinic Supervisor
Siskiyou Community Health Center
06.2014 - 10.2021
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed daily operations of 150 + person clinic supporting approximately 1000 + patients per week.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Built relationships with physicians to create steady referral pipeline.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Assessed quality metrics and adjusted operational plans to uphold quality standards.
Certified Clinical Medical Assistant
Siskiyou Community Health Center
06.2014 - 10.2021
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Taught patients about medications, procedures and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained detailed records of test results by entering data and patient information into computer.
Patient Services Representative
Siskiyou Community Health Center
06.2014 - 10.2021
- Reviewed and corrected claim errors to facilitate smooth processing.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used NextGen and Phreesia to schedule appointments.
- Balanced deposits and credit card payments each day.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Float
Siskiyou Community Health Center
06.2014 - 10.2021
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Office Manager
Balancepoint Health Center
04.2007 - 05.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed standard operating procedures for all administrative employees.
- Managed office operations while scheduling appointments for providers.
- Coordinated special projects and managed schedules.
Patient Services Coordinator
Women's Health Center Or Southern Oregon
09.2006 - 04.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Used Greenway/Prime Suite to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Education
Bachelor of Science - Business: Healthcare Management
Liberty University
Lynchburg, VA08.2023
Skills
- Team meetings
- HIPAA Compliant
- Onboarding and coaching
- Clinical safety
- Proficient in Microsoft Office, NextGen, Phreesia and Greenway/Prime Suite
- Proficient in immunizations and therapeutic injections
- Perform selected patient screenings and waived lab testing eg urinalysis, strep testing and cultures and vision and hearing screenings
- Marketing
- Urgent Care Certified Medical Assistant
- BLS Certified
- Proficient in medications-calling in refilling prescriptions at designated pharmacy
- Charting Expertise
- Medical Records Management
- Direct Patient Care
- Account Management
- Patient Management
- Resource Management
- Treatment Room Preparation
- EKG Set Up and Monitoring
- Medical Procedures Understanding
- First Aid
- EMR Systems
- Ambulating and Repositioning Patients
- Patient Assessments
- Monitoring Patient Progress
- Specimen Collection
- Equipment and Instrument Sterilization
- Bookkeeping Support
- Vital Sign Monitoring
- Team Management
- Using Centrifuges
- Human Anatomy and Physiology
- Sterile Procedures and Techniques
- Medications Familiarity
- Electronic Medical Record
- Customer Service
- Communicating with Patient Families
- Documentation Procedures Expertise
- Assisting with Physical Exams
- Clinical Applications
- Needs Assessment
- Completing Insurance Forms
Timeline
Medical Assistant
1st Call Triage
08.2022 - Current
Medical Clinic Supervisor
Siskiyou Community Health Center
06.2014 - 10.2021
Certified Clinical Medical Assistant
Siskiyou Community Health Center
06.2014 - 10.2021
Patient Services Representative
Siskiyou Community Health Center
06.2014 - 10.2021
Medical Float
Siskiyou Community Health Center
06.2014 - 10.2021
Office Manager
Balancepoint Health Center
04.2007 - 05.2009
Patient Services Coordinator
Women's Health Center Or Southern Oregon
09.2006 - 04.2007
Bachelor of Science - Business: Healthcare Management
Liberty University
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