Julianne Lopez
Balch Springs
Summary
Dynamic customer service professional with experience at Apple, excelling in call center operations and enhancing customer satisfaction. Proven problem-solver skilled in technical support and effective communication, consistently surpassing performance targets. Adept at creating welcoming environments, demonstrated through exceptional front desk management at S&B Contractors And Engineers.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
Call Center Agent
Apple
01.2022 - 04.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Front Desk Receptionist
S&B Contractors And Engineers
01.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
South Garland High School
Garland, TX06-2012
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Technical support
- Problem-solving skills
Timeline
Call Center Agent
Apple
01.2022 - 04.2024
Front Desk Receptionist
S&B Contractors And Engineers
01.2019 - 01.2021
High School Diploma -
South Garland High School
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