Julianne Pracko

Customer Service Representative

Acme Markets, Inc

06.2019 - Current

Assisted any and all customers with inquiries and resolved issues in a timely manner.
Provided information about products and services to better customer experience.
Maintained up-to-date records of customer interactions for follow-up actions.
Adapted to changing priorities and handled multiple tasks at a time.
Engaged in remote and in-person training sessions to develop product knowledge and skills.
Received positive feedback from customers for exceptional service quality on a day-to-day basis.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information to the best of my ability.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website/loyalty application and placing online orders, improving overall user experience.
Worked in the Drive Up and Go Department for online and third-party grocery orders. Fulfilled many orders by personally shopping for each customer.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive experiences.
Trained new Customer Service Representatives on company policies and protocols.
Responded proactively and positively to rapid change.
Worked for the company during each holiday season in times of extremely high customer volumes.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, and maintained detailed records for cash management.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.