Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Julianne Rappole

Front Royal,VA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server

Vault And Cellar
03.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Team Member

Chipotle
10.2022 - 04.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted customers in selecting merchandise best suited to needs.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Hostess

Vibrissa Beer
06.2021 - 10.2022
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Associate of Arts - Liberal Arts And General Studies

Lord Fairfax Community College
Middletown, VA
05.2024

High School Diploma -

Warren Country High School
Front Royal, VA
02.2023

Skills

  • Beverage Preparation
  • Food Running
  • Safe Food Handling
  • Guest Engagement
  • Server Support
  • Dining Area Maintenance
  • Event Planning
  • Customer Service
  • Complaint Handling
  • Bar Terminology
  • Hospitality Service Expertise
  • Service Prioritization
  • Kitchen Staff Coordination
  • Reservation Coordination
  • Table Bussing
  • Guest Relations
  • Adaptability
  • Time management
  • Greeting guests
  • Conflict resolution
  • Problem-solving abilities

Affiliations

- National Honor Society member during time in Warren County High School.


- Assistant Cross Country Coach for Warren County High School.


Timeline

Server

Vault And Cellar
03.2023 - Current

Team Member

Chipotle
10.2022 - 04.2023

Hostess

Vibrissa Beer
06.2021 - 10.2022

Associate of Arts - Liberal Arts And General Studies

Lord Fairfax Community College

High School Diploma -

Warren Country High School

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Julianne Rappole