Julianne Remmert
Orlando
Summary
Dedicated professional with strong customer service and communication skills. Experienced in managing high-volume customer interactions and resolving issues efficiently.
Overview
5
5
years of professional experience
Work History
Receptionist
Reception247
Orlando
08.2024 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Barista Trainer and Shift Lead
Biggby
Ormond Beach
01.2022 - 05.2024
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Team Member
Panera Bread
Port Orange
07.2020 - 03.2021
- Collaborated effectively with team members to ensure smooth operations during peak hours.
- Supported training initiatives for new hires by sharing knowledge and best practices.
- Processed food orders efficiently, ensuring timely delivery to customers.
- Provided recommendations to customers based on menu knowledge and preferences.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Restocked supplies and ingredients to maintain operational flow.
Education
Associate of Arts - Pre-nursing
Valencia College
Orlando, FL05-2026
High School Diploma -
Spruce Creek High School
Port Orange, FL05-2022
Skills
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
- Time management
- Conflict resolution
Timeline
Receptionist
Reception247
08.2024 - Current
Barista Trainer and Shift Lead
Biggby
01.2022 - 05.2024
Team Member
Panera Bread
07.2020 - 03.2021
Associate of Arts - Pre-nursing
Valencia College
High School Diploma -
Spruce Creek High School