Julianne Robinson
Bartender /Server
San Diego,United States
Summary
Dynamic professional with a proven track record at Old Town Trolley, excelling in customer service and exceptional communication. Leveraged cultural sensitivity to enhance guest experiences and managed logistics for seamless operations. Skilled in emergency response, consistently surpassing sales goals by upselling and training teams. Adept at fostering positive environments and ensuring compliance with industry standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tour Guide
Old Town Trolley
12.2024 - Current
- Built personal relationships with guests to promote positive experiences.
- Utilized social media platforms to share highlights and behind-the-scenes glimpses of tours, engaging wider online audience.
- Managed scheduling and logistics for multiple tour groups, ensuring smooth operation and timely departures.
- Guided groups of up to 40 people on scheduled tours.
Lead Bartender / Server
Flagship Cruises and Events
03.2022 - 04.2025
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained multiple bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for costal casual restaurant with social relevancy and intentionality.
Bartender/ Server
Bolt Brewery
04.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for casual brewery restaurant with social relevancy and intentionality.
Education
MT Certificate - Massage Therapy
Southwest Institute of Healing Arts
Tempe, AZ10.2009
High School Diploma -
Brawley Union High School
Brawley, CA06.1999
Skills
- Cultural sensitivity
- Exceptional communication
- Customer service expertise
- Food and beverage sales
- Handling payments
Certification
First aid and CPR certified.
Current food handlers certificate.
Responsible alcohol training certificate.
TWIC clearance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I would feel more optimistic about a bright future for man if he spent less time proving that he can outwit Nature and more time tasting her sweetness and respecting her seniority.
E. B. White
Timeline
Tour Guide
Old Town Trolley
12.2024 - Current
Lead Bartender / Server
Flagship Cruises and Events
03.2022 - 04.2025
Bartender/ Server
Bolt Brewery
04.2019 - 05.2021
MT Certificate - Massage Therapy
Southwest Institute of Healing Arts
High School Diploma -
Brawley Union High School