Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Julianne Santana

Pomona,USA

Summary

A medical assistant with phlebotomy and EKG knowledge. Enthusiastic and customer-focused professional with over four years of experience in retail, customer service, and administrative roles. Proven ability to handle high-pressure situations, manage inventory, and provide exceptional service to clients and customers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Tasca Kia
White Plains, NY
06.2024 - Current
  • Provide exceptional customer service by greeting clients, answering phone calls, and scheduling appointments.
  • Handle administrative tasks including managing office supplies and maintaining accurate records.
  • Coordinate with service and sales teams to ensure seamless customer experiences.

Key Holder

Claire's
West Nyack, NY
02.2024 - 06.2024
  • Assisted in managing store operations, including opening and closing procedures.
  • Provided leadership and supervision to team members, ensuring high standards of customer service and store presentation.
  • Managed cash handling and daily sales reports, ensuring accuracy and accountability.

Barista

Starbucks
New City, NY
08.2023 - 12.2023
  • Prepared and served high-quality beverages and food items in a fast-paced environment.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the workspace in compliance with health and safety standards.

Sales Associate

Build-A-Bear Workshop
West Nyack, NY
01.2020 - 09.2023
  • Engaged with customers to create personalized products and provide an exceptional retail experience.
  • Managed inventory, restocked merchandise, and handled transactions accurately.
  • Organized promotional events and activities, contributing to increased sales and customer satisfaction.

Crew Member

McDonald's
Haverstraw, NY
11.2022 - 08.2023
  • Provided excellent customer service while handling transactions and food orders.
  • Operated kitchen equipment and prepared food items according to standard recipes and procedures.
  • Ensured a clean and orderly work environment, adhering to company policies and health regulations.

Education

Graduate Certificate -

Westchester School For Medical And Dental Assistants
Ardsley, NY
04-2025

High School Diploma -

East Bronx Academy of the Future
Bronx, NY
01.2019

Skills

  • Venipunctures and capillary punctures
  • Vital signs assessment
  • First aid techniques
  • Patient relations
  • Microsoft Office proficiency
  • Written communication skills
  • Customer service excellence
  • Sales and upselling strategies
  • Cash handling and inventory management
  • Team leadership and collaboration
  • Time management skills
  • Medical terminology expertise
  • Patient interaction skills
  • Attention to detail
  • Conflict resolution strategies
  • Phone etiquette proficiency
  • Data entry skills
  • Organizational skills
  • Patient care techniques
  • Appointment scheduling

References

Available upon request.

Certification

NHA Certified Clinical Medical Assistant

References

References available upon request.

Timeline

Receptionist

Tasca Kia
06.2024 - Current

Key Holder

Claire's
02.2024 - 06.2024

Barista

Starbucks
08.2023 - 12.2023

Crew Member

McDonald's
11.2022 - 08.2023

Sales Associate

Build-A-Bear Workshop
01.2020 - 09.2023

Graduate Certificate -

Westchester School For Medical And Dental Assistants

High School Diploma -

East Bronx Academy of the Future