Julianne Smallwood

• Assisted physicians with patient examinations and treatments.
• Performed administrative duties such as scheduling appointments, filing paperwork, and ordering medical supplies.
• Provided patient education on preventive care and health maintenance topics.
• Prepared laboratory specimens for testing.
• Collected vital signs such as temperature, pulse rate, blood pressure, height, weight, and respiration rates.
• Documented patient information in electronic medical records system.
• Assisted with minor procedures such as suture removal and wound dressing changes.
• Administered injections under the supervision of a physician or nurse practitioner.
• Greeted patients upon arrival for their appointments and provided them with necessary paperwork.
• Reviewed patient charts prior to appointments to ensure accuracy of information.
• Checked inventory levels of medical supplies on a regular basis and placed orders when needed.
• Maintained examination rooms by stocking supplies, cleaning surfaces, and disposing of hazardous materials properly.
• Scheduled appointments for patients via phone and in person.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Cleaned and maintained medical equipment following procedures and standards.

• Reached out to insurance companies to verify coverage.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Coordinated with nursing staff in patient care.
• Successfully schedule and manage patient appointments and reminder calls. Also Pre registration process to insure all financial information was correct.
• Assisted patients in filling out check-in paperwork.
• Assisted in rooming patients and helping with Hoyer lifts for bedded patients.
• Promoted positive work environment.
• Acted with minimal direction in self-directed capacity.
• Utilized active listening and communication skills to address customer inquiries.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Obtained insurance verification.
• Obtained proper authorization for procedures or tests.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Advanced medical records knowledge

• Welcomed visitors to office, communicated arrival to team and managed visit expectations.
• Organized patient files and streamlined operations to improve efficiency.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Answered phone calls and messages for 6-physician Obstetrician/Gynecology medical office, scheduling appointments and handling patient inquiries.