Julianne Swett

. Attention to detail and Excellent Communication Skills.

. Client-focused.

. Skilled in conflict resolution.

. Focus on customer satisfaction.

. Active listening skills.

. Skilled multi-tasker.

. Sales and relationship-building experience.

. Strong Organizational skills.

. Confident and positive demeanor.

• Helped to establish and build new relationships.
• Responsible for inbound and outbound phone calls as well as emails to potential and current customers.
• Follow up for outstanding information needed for the underwriting of accounts.
• Offered each customer white glove treatment, and personal service to boost sales and customer satisfaction.
• Responsible for timely follow-up on individual accounts.
• Explained features and advantages of the high-risk services we offer to promote sales.
• Used Salesforce CRM software to record personal information and purchases of contacted prospects.

• Provide timely and accurate support to customers and claim specialist.
• Managed high volumes of inbound calls for beneficiaries.
• Assist claimants in getting status updates on their survivor benefits.
• Worked directly with Underwriters assigned to each case by updating information as well as documentation needed for review.
• Worked closely with other team members to accomplish objectives to function well in a team-based environment.
• Actively participate in achieving team goals to help expedite the approval of claims.
• Provided to assist customers with their concerns in a calm and professional manner.

• Customer Support is responsible for maintaining and supporting client portfolios and relationships.
• Responsible for identifying Risk / Fraud opportunities with accounts and reporting to management.
• Answered customer telephone calls promptly while maintaining and delivering quality customer service with each interaction.
• Responsible for assisting clients with billing questions, payments, and invoices.
• Assist clients in navigating their online portals and accounts.
• Assist in handling customer concerns in a calm and polished manner.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Handled all inbound and outbound calls from Merchants as well as Agents regarding individual accounts.
• Provide accurate and appropriate information in response to customer inquiries.
• Address Customer inquiries in a timely and accurate fashion.
• Developed effective relationships with all departments in our office through clear communication.
• Provided expert and product and service information.
• Updated multiple Systems with customer personal and sales information.
• Consistently met and exceeded department expectations or productivity and accuracy levels.
• Assist in covering the reception desk when requested.