Julianne Vigil
Parker,CO
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
9
9
years of professional experience
Work History
Risk Mitigation Coordinator
Fitzsimons Credit Union
11.2024 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Enhanced member satisfaction by responding promptly to inquiries and addressing concerns professionally.
Risk Mitigation Professional II Collections
Fitzsimons Credit Union
10.2023 - 10.2024
- Extensive comprehension of acquired collection concepts, which include credit union performances, repossessions, and foreclosures
- Completed 100 or more delinquent accounts on a weekly basis
- Worked well in a team setting, providing support and guidance.
- Evaluates and describes all outlooks of members accounts that includes payment due dates, loan documents, interest rates and other correlated account questions
- Guides and helps members on how to use credit insightfully, Supplies members with fundamental information on budget and financial counseling
- Organized and detail-oriented with a strong work ethic.
Risk Mitigation Professional I,
Fitzsimons Credit Union
10.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Collected 10 payments from past due account on a weekly basis
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Interactive Video Teller
Fitzsimons Credit Union
09.2021 - 10.2022
- Educated members on online banking and mobile banking applications.
- Maintained friendly and professional member interactions.
- Assisted more than 20 members with banking needs and inquiries.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for members, providing assistance with account maintenance and transactions.
- Referred members to other banking departments for specialized services.
Customer Service Rep
U.S Bank Call Center
12.2020 - 08.2021
- Handled 80 inbound calls for customer credit card payments, and general account inquiries, including possible fraud cases
- Provides additional customer support for retail cards, US Bank credit cards, Elan cards, and State Farm accounts
- Completes customer requested balance transfers and transaction disputes
- Handles high volume calls throughout the day, achieving high take rate within the team
- Able to resolve conflict while speaking to customers in an empathetic manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Scheduling Specialist
Briotix Health/ BTE Technology
07.2018 - 04.2020
- Successfully Scheduled appointments for potential employees for Post Offer Employment Testing, Functional Capacity Evaluations, and Fit for Duty
- Provided exceptional customer service to clinics and potential employees through in and outbound calls
- Created schedules for clinics located in the US and Canada
- Scheduled appointments for multiple companies located in the US and Canada through e-mail and phone
- 'Managed approximately 60 incoming calls, and e-mails.
- Developed excel documents for scheduling referrals for each employee
- Performed data entry using attention to detail and scheduled several appointments with multitasking skills
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
Pharmacy Technician
Walgreens
01.2016 - 04.2018
- Assisted in a multifunctional role as a Pharmacy technician and salesclerk for a high demanding store
- Provided customer service, maintained accurate inventory, and filled prescriptions in a high paced environment
- Conducted dependable, accurate, and consistent results in a diplomatic environment
- Developed and maintained working relationships with several customers daily
- Stocked medication in the proper area for each medication purposes
- Answered phone calls regarding pending medications and insurance purposes
- Stocked, labeled, and inventoried over 50 medications to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Certificate For Financial Advisor - Financial Management
CUNA
CUNA ONLINE08.2023
BA - Psychology & Business Management
METROPOLITAN STATE UNIVERSITY OF DENVER
Denver, CO05.2015
Skills
- Communication Skills
- Leadership
- Problem-solving
- Customer service
- Conflict resolution
- Multitasking
- Attention to detail
- Time management
- Computer skills
Timeline
Risk Mitigation Coordinator
Fitzsimons Credit Union
11.2024 - Current
Risk Mitigation Professional II Collections
Fitzsimons Credit Union
10.2023 - 10.2024
Risk Mitigation Professional I,
Fitzsimons Credit Union
10.2022 - 10.2023
Interactive Video Teller
Fitzsimons Credit Union
09.2021 - 10.2022
Customer Service Rep
U.S Bank Call Center
12.2020 - 08.2021
Scheduling Specialist
Briotix Health/ BTE Technology
07.2018 - 04.2020
Pharmacy Technician
Walgreens
01.2016 - 04.2018
Certificate For Financial Advisor - Financial Management
CUNA
BA - Psychology & Business Management
METROPOLITAN STATE UNIVERSITY OF DENVER
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