Julianne Wallace
North Waterboro
Summary
Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Office Administrator
Southern Maine Specialties
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
Product Retailer, Network Marketing
Zurvita
02.2015 - Current
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Maintained high level of understanding of industry standards and trends.
- Coordinated with social media, public relations and other teams to execute product introductions.
Operations Manager
MX207 Motorcross
05.2022 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
Secretary Coordinator
Munro Enterprises DBA K & K Property Management
11.2017 - 02.2022
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 6 employees.
Operations Manager
Dolbec Excavation
10.2011 - 11.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Childcare Director - Owner
Little Hands Big Hearts Preschool
12.2008 - 05.2015
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Retail Salesperson
National Pool And Spa
05.2001 - 03.2008
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Greeted customers and helped with product questions, selections and purchases.
Education
Associate of Arts - Early Childhood Education
Southern Maine Technical College
Portland, ME05.2002
Skills
- Strategic Partnership
- Process Improvement Strategies
- Market Growth
- High-Pressure Environments
- Staff Training
- Invoice Processing
- Schedule Oversight
- Employee Motivation
Twin Mom
I have always felt like "twin mom" should be an acceptable qualification on a resume. Multi tasking machine.
Timeline
Operations Manager
MX207 Motorcross
05.2022 - 11.2022
Office Administrator
Southern Maine Specialties
01.2022 - Current
Secretary Coordinator
Munro Enterprises DBA K & K Property Management
11.2017 - 02.2022
Product Retailer, Network Marketing
Zurvita
02.2015 - Current
Operations Manager
Dolbec Excavation
10.2011 - 11.2017
Childcare Director - Owner
Little Hands Big Hearts Preschool
12.2008 - 05.2015
Retail Salesperson
National Pool And Spa
05.2001 - 03.2008
Associate of Arts - Early Childhood Education
Southern Maine Technical College
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