Julianne Worley
Trinidad,CO
Summary
Dependable worker dedicated to continuous improvement equipped to handle changing daily needs. Seeks out opportunities to go beyond basics, improve processes, and increase client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Job Coach
Las Animas County Rehabilitation Center
11.2022 - Current
- Worked with participants on various responsibilities to meet individual understanding for job duties by explaining and demonstrating tasks
- Observed, evaluated and improved training courses to meet changing employee needs
- Offered companionship and support to help clients develop competencies and foster inclusion
- Used reinforcement techniques to improve behaviors and reduce safety concerns
- Established and maintained productive working relationships with clients, staff and representatives of community agencies
- Monitored clients and recorded procedures during working hours
Waitress - Seasonal
Monument Lake Resort
05.2022 - 09.2023
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers
- Used POS system to input orders and process payments
- Anticipated customer and restaurant needs by constantly evaluating environment
Office Assistant
Topar Welding
07.2021 - 11.2022
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges
- Answered telephone calls, took messages and distributed messages to appropriate personnel
- Created professional letters, spreadsheets and emails to support day-to-day business needs
- Supported office staff and management with errands, deliveries and appointment setting
- Maintained organized internal filing systems for digital and hardcopy documentation
Receptionist, veterinary assistant, kennel technician
William Aaroe
10.2018 - 07.2021
- Delivered compassionate care and home-away-from-home for hospitalized pets
- Monitored the animals recovering from surgeries to quickly identify any issues with their progress
- Helped to determine the nature of illnesses or injuries in particular animals by assisting veterinarians with their examinations
- Stocked examination rooms, prepared treatment areas and kept the animal kennels clean
- Supported veterinarians during surgical procedures by preparing the equipment and passing instruments and materials
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Greeted guests promptly and consistently set professional tone with friendly assistance
Residential House Cleaner
Shelly King
05.2015 - 08.2016
- Ensured cleanliness and sanitation of bedrooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides
- Recognized by employer for exhibiting impeccable standards in maintaining clean, sanitized, tidy, and pleasant facility
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, COAssociate of Arts - General Studies
Trinidad State College
Trinidad, COSkills
- Problem-solving
- Teamwork
- Customer service
- Prioritization
- Documentation and Recordkeeping
Certification
- Certified Employment Specialist Personnel, Las Animas County Rehabilitation Center - 2024
Timeline
Job Coach
Las Animas County Rehabilitation Center
11.2022 - Current
Waitress - Seasonal
Monument Lake Resort
05.2022 - 09.2023
Office Assistant
Topar Welding
07.2021 - 11.2022
Receptionist, veterinary assistant, kennel technician
William Aaroe
10.2018 - 07.2021
Residential House Cleaner
Shelly King
05.2015 - 08.2016
Associate of Arts - General Studies
Trinidad State College
Bachelor of Science - Business Administration
Western Governors University
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