Julianny Chavarria
Homestead
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer transactions and inventory management. Proven ability to enhance customer satisfaction through active listening and effective complaint resolution. Recognized for training new staff and maintaining organized systems, ensuring seamless operations and a positive shopping experience. Resourceful General Service Assistant known for productivity and efficient task completion. Specialize in time management, problem-solving, and customer service skills. Excel in communication, adaptability, and teamwork to ensure seamless operations across various service areas.
Overview
3
3
years of professional experience
Work History
General
Walmart
San Antonio
08.2022 - 03.2025
- Managed office supplies inventory and placed orders to maintain stock levels.
- Assisted in scheduling appointments and coordinating.
- Organized filing systems, maintained records, and updated databases.
- Processed incoming and outgoing communications, including emails and phone calls.
- Organized and maintained electronic and physical filing systems for easy access.
- Supported onboarding of new employees by providing training.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of the checkout area consistently.
- Handled cash, credit, and debit transactions accurately and securely.
- Resolved customer complaints by actively listening and providing solutions.
- Monitored inventory levels at the register and communicated needs to management.
- Trained new cashiers on register procedures and customer service standards.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
Steven High School
San Antonio, TX06-2022
Skills
- Customer transactions
- Inventory management
- Customer relationship management
- Active listening
- Time management
- Communication skills
- Complaint resolution
- Attention to detail
- Conflict resolution
- Sales support
- Staff training
Languages
Spanish
Professional
Timeline
General
Walmart
08.2022 - 03.2025
High School Diploma -
Steven High School
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