Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julianny Colmenares

Miami

Summary

Dynamic bilingual professional with extensive experience in customer service and problem-solving, demonstrated at Perez Art Museum Miami and other notable venues. Excelled in enhancing customer satisfaction and loyalty through effective team collaboration and outstanding interpersonal skills. Proven reliability in managing high-stress situations, contributing to significant improvements in customer experience and operational efficiency.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Perez Art Museum Miami
11.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join museum membership.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed efficient cash register operations.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Barista

Frost Science
06.2024 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Retail Sales Associate

Frost Science
08.2023 - 03.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

Magic Star
01.2020 - 08.2020


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.

Education

Associate of Arts - Sociology

Miami Dade College
Miami, FL
04-2025

English For Academic Purposes

Miami Dade College
Miami, FL
12-2022

Skills

  • Customer service
  • Problem-solving
  • Effective Team Collaboration
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Retail Sales Associate

Perez Art Museum Miami
11.2024 - Current

Barista

Frost Science
06.2024 - 11.2024

Retail Sales Associate

Frost Science
08.2023 - 03.2024

Customer Service Representative

Magic Star
01.2020 - 08.2020

Associate of Arts - Sociology

Miami Dade College

English For Academic Purposes

Miami Dade College

Similar Profiles

CREATE PROFILE