Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Timeline
Generic

Julianny Jaquez Peguero

Summary

Dynamic professional with a proven track record at Rodriguez, adept in safety procedures and passenger assistance. Excelled in promoting loyalty programs and enhancing customer service through effective complaint handling and incident reporting. Skilled in equipment operation and maintaining high safety standards, contributing to a positive travel experience and community engagement.

Professional in transportation industry, prepared for roles requiring high standards and results-oriented performance. My background includes managing station operations, addressing passenger concerns, and ensuring safety protocols. Known for strong team collaboration and adaptability, providing reliable support and seamless service under changing conditions. Skills include effective communication, problem-solving, and time management.

Overview

2
2
years of professional experience

Work History

Station Agent

Rodriguez
06.2024 - 05.2025
  • Promoted company loyalty programs, resulting in increased repeat business from satisfied customers.
  • Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
  • Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
  • Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
  • Ensured seamless communication between different departments by relaying pertinent information regarding train delays or service disruptions in a timely manner.
  • Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance the overall travel experience.
  • Operated equipment such as belt loaders, lift trucks, and back carts.

Home Health Aide

Sam
01.2023 - 03.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Education

Bachelor of Arts - Psychology

Brooklyn College
Brooklyn, NY
08-2025

Skills

  • Safety Awareness
  • Safety procedures
  • Equipment operation
  • Passenger assistance
  • Complaint handling
  • Incident reporting
  • Security Awareness

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved a client issue which led to a successful outcome.

Interests

  • I enjoy helping others and giving back to the community
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders

Timeline

Station Agent

Rodriguez
06.2024 - 05.2025

Home Health Aide

Sam
01.2023 - 03.2024

Bachelor of Arts - Psychology

Brooklyn College
Julianny Jaquez Peguero