Juliano Cercal
Fort Stewart,GA
Summary
Experienced Infrastructure IT and Cyber security. Proficient in Cloud, Microsoft, and Virtualization environments including AWS, Office 365, and Azure. Demonstrated success in leading and coordinating projects in medium to large multinational companies, showcasing strong negotiation skills and strategic vision. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Self-motivated coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Infrastructure and Information Security Coordinator
H+ Group
03.2021 - 03.2024
- Responsible for managing a team of 10 subordinates and reports to the Director of IT and CX
- Main activities include overseeing the national management, restructuring, and standardization of the branches' IT infrastructure, transitioning from datacenters to the cloud
- I´m also responsible for preparing a roadmap and implementing cyber security systems and controls to ensure compliance with PD standards
- Additionally, I was responsible for managing the IT user service routine, monitoring call indicators, SLA, and NPS, as well as handling problem escalation and conflict resolution
- As an IT Manager I have successfully completed several projects, including the transformation of telephony into cloud telephony, resulting in a 20% reduction in telephony costs for the group
- We have also unified collaboration platforms using Office 365, achieving 30% savings on licensing
- And made standardized security tools and implemented SOC/SIEM services and incident response in the group and participated in the risk committee and ensured compliance with Personal Data regulations.
IT Infrastructure and Information Security Leader
Tigre Group
05.2016 - 03.2021
- Corporate responsible for the global infrastructure area of the Tigre group, serving 23 plants and more than 4,000 end users
- I acted effectively in the technological transformation of the company, increasing employee collaboration and, consequently, gaining productivity and decreasing expenses
- Performance also in information security, establishing secure policies but thinking about the challenges of an agile infrastructure
- Effective performance in network migration projects to SDWAN with redundant firewalls which increased availability and decreased expenses with WAN networks
- Established activity control KPIs in architecture and information security, ensuring management in sight to improve decision making and strategic direction
- Main Projects and Results: Deployment Office 365 (2500 online Exchange accounts, Skype, yammer, SharePoint, etc.) which brought 2M NPV return and collaboration for users
- Project Migration 2500 computers for Windows 10 - manage project for all units of the company, migrate with the least impact for users leaving the environment updated and with performance
- Migration of applications and web SITES to AWS which brought savings and flexibility to the environment
- Virtualization of physical servers for VMWARE, preparation for the cloud journey
- Project to transfer local datacenters to IBM helping and minimizing migration impact Intel / Linux / Microsoft architecture
- Implementation MES Sirros Joinville plant
- Reduce expenses with network links - assistance in DRO - decommission, optimize and repricing.
IT Leader
Mann
05.2015 - 05.2016
- Responsible for coordinating the IT Infrastructure team of 15 units in Brazil and working on infrastructure projects, telecom, information security, improvements, and maintenance of information systems
- Main Projects and Results: Deployment of Wsus on the network, Upgrade of the VMWare environment, Symantec corporate antivirus deployment, replacement of the Linux firewall solution, review of network and internet accesses, among other projects
- Analysis to replace the company's ERP
- Analysis and effectiveness with suppliers to reduce IT expenses.
IT Supervisor
Joinville City Hall
07.2014 - 05.2015
- Manage infrastructure team, coordinate projects and improvements in the entire city hall of the largest city of Santa Catarina
- Main Projects and Results: Projects: Site Backup and DRP
- Replacement of the Switch Core of the main Datacenter
- Also responsible for managing the Data Links, mobile and fixed telephony, technically and administratively
- Bidding for the exchange of workstations in the municipality
- Implementation of Critical Systems Monitoring
- Project for the implementation of the metropolitan network.
IT Architecture Specialist II
Whirpool Embraco
04.2008 - 03.2014
- Responsible for projects and administration of the Microsoft environment, servers and information security
- Main Projects and Results: Participation in the Google Docs Migration project
- Symantec Altiris and SEP Antivirus upgrade
- Mexico servers infrastructure implementation (New Site)
- International support Embraco USA (1 month on site)
- Server Refresh and consolidation + Virtualization VMWare> 80 servers 15 hosts.
Senior infrastructure analyst
Lojas Salfer
02.2002 - 03.2008
- Responsible for the entire infrastructure of a medium-sized company providing support and improvement to a chain of stores with 120 stores, with store openings almost monthly
- Main Projects and Results: Network refresh project, exchange of standard Cisco equipment
- Specification and project management for changing 1200 desktop client computers
- Server redundancy (Security Level implementation, Raid)
- Software support, Microsoft products, Linux, Internet.
Education
Master of Science - Business Analytics
Anderson University of Greenville
Anderson05.2026
Specialist Degree IT Governance - Computer And Information Sciences
Uniasselvi
Joinville01.2024
Specialist Degree Computers Network -
Universidade Federal De Santa Catarina
Joinville01.2005
Bachelor´s Degree Information Technology - Information Technology
Universidade Da Região De Joinville – Univille
Joinville01.2002
Skills
- Project Management (EUAX, PMBook)
- ERP system implementation & administration
- Cloud Administration (Azure, AWS, GCP, Office 365)
- Windows Administrator (DNS, DHCP, DFS, Active Directory, Hyper-V)
- Linux/Unix Administrator (CentOS, Ubuntu, SUSE, Debian)
- Network Security (Firewall Configuration, VPN Technologies IPsec, SSL)
- XDR and SIEM TOOL and EDR and MDR (Kaspersky, Trend Micro, Aliemvault)
- VoIP Technologies (FreePBX, SIP, GOTO)
- Virtualization (VMware, Hyper-V, VBox, VMware ESXI, Citrix)
- Network Protocols (TCP/IP, UDP, OSPF, EIGRP, LAN, WAN, WLAN)
- Network Monitoring (Zabbix, Wireshark, SNMP, Tcpdump)
- Hardware Knowledge (Server Hardware Configuration, RAID Configuration)
- Containers and Automating Technology (Kubernetes, Docker, ANSIBLE)
- Backup and Recovery (Veeam, Acronis, Dataprotector, Disaster Recovery Planning)
- Programming Language Basic (Java, C, C, Delphi)
- Database: SQL, Oracle
Certification
- Microsoft MCSA Windows 2012, 10/2012
- Microsoft Certified Systems Engineer, 06/2009
- Microsoft Certified Systems Administrator, 08/2008
- Microsoft Certified Technology Specialist, 01/2008
- Microsoft Windows Vista, Configuration, 01/2008
- Microsoft Certified Professional, 12/2007
- Microsoft Certified Trainer, 2009 - 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Infrastructure and Information Security Coordinator
H+ Group
03.2021 - 03.2024
IT Infrastructure and Information Security Leader
Tigre Group
05.2016 - 03.2021
IT Leader
Mann
05.2015 - 05.2016
IT Supervisor
Joinville City Hall
07.2014 - 05.2015
IT Architecture Specialist II
Whirpool Embraco
04.2008 - 03.2014
Senior infrastructure analyst
Lojas Salfer
02.2002 - 03.2008
Master of Science - Business Analytics
Anderson University of Greenville
Specialist Degree IT Governance - Computer And Information Sciences
Uniasselvi
Specialist Degree Computers Network -
Universidade Federal De Santa Catarina
Bachelor´s Degree Information Technology - Information Technology
Universidade Da Região De Joinville – Univille