JULIAN V. PEREYRA
Middletown,NY
Summary
Attention to detail, organized and motivated- Skilled in maintaining order amidst chaos and ever-changing challenges. Able to seamlessly multitask long and short-term priorities to generate desired results in a medical practice. Information collection and Communication- Excellent interpersonal skills with the ability to effectively communicate with all levels of management. Exceptional Customer Service – Strong communication skills to understand patients' needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
14
14
years of professional experience
Work History
Medical Practice Manager
Garnet Health
06.2023 - 01.2024
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Managed Staff schedules , ensuring optimal coverage and efficient allocation of resources.
Senior Patient Coordinator
Weil Cornell Otolaryngology
02.2015
- Maintain and update accurate payment records in Epic Care System, including detailed referring physician and health insurance information
- Schedule patients for diagnostic procedures and securing pre-certifications and authorizations for medical service as necessary
- Verify eligibility and benefits for all patients; input updates demographic data and register patients in institutional scheduling systems
- Assisted in supervising day-to-day activities of clinical administrative staff
- Screen and greet callers for multiple providers, maintain heavy communication with patient,
- Referring physician and other faculty/staff regarding patient care and administrative responsibility
- Scheduled patients’ appointments including but not limited to follow up for diagnostic procedures
- And securing pre-certification and authorization for medical services as necessary
- Verified insurance eligibility, referrals, and authorizations for all appointments and in-office procedures
- Managed Physician’s administrative, travel, and surgical calendars
- Trained new staff members in policies regarding patient care and administrative responsibilities.
- Coordinated transportation to get patients to and from medical appointments.
- Provided support and guidance to patients and families to navigate healthcare systems.
Pharmaceutical Technician
Duane Reade
03.2010 - 01.2015
- Prepared labels and filled prescriptions, accordingly, pre-packaging common medications that resulted in 30% faster order completion
- Streamlined data management procedures by reducing number of categorical inputs, which reduced administrative work by 32%
- Trained new pharmacy technicians, ensuring customer service standards were adequately met
- Provided outstanding customer service, building rapport that drove client retention by 40.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Sanford Brown Institute
New York, NYSt. Raymond High School
Bronx, Ny Bachelors - Health Service Administration
Monroe College
Bronx, NY06.2018
Associate of Applied Science - Medical Administration, Medical Administration, Pharmaceutical Tech Studies
Monroe College
Bronx, Ny06.2016
Skills
- Training and mentoring
- Proficient in Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Patient Care
- HIPAA Compliance
- Patient Assistance
- Administrative supervision
- Insurance Knowledge
- Conflict Resolution
- Medical Terminology
- Clinic Administration
- Patient Care Coordination
Timeline
Medical Practice Manager
Garnet Health
06.2023 - 01.2024
Senior Patient Coordinator
Weil Cornell Otolaryngology
02.2015
Pharmaceutical Technician
Duane Reade
03.2010 - 01.2015
High School Diploma -
Sanford Brown Institute
St. Raymond High School
Bachelors - Health Service Administration
Monroe College
Associate of Applied Science - Medical Administration, Medical Administration, Pharmaceutical Tech Studies
Monroe College