Julian Zamora

• In this position, I oversaw the delivery and administration of integrated IT services, ensuring seamless operations across cloud platforms, network infrastructure, and end-user environments. My responsibilities included:
• Administering Microsoft 365, including user licensing and preparing the organization for full email server migration and data transfer.
• Managing all Microsoft admin centers—Security, Identity, Exchange, SharePoint, Teams, Azure, and more—for seamless operations and compliance.
• Providing responsive technical support via the Zendesk ticketing system.
• Procore user management and project assignment.
• Bluebeam markup/design experience and user management.
• Overseeing end-user onboarding, account provisioning, and lifecycle management.
• Setting up and maintaining VPN access for secure remote connectivity.
• Managing and troubleshooting endpoints using Datto RMM (now part of Kaseya One).
• Administering network devices and infrastructure through the Datto Networking portal.
• Managing Windows Server environments, including Active Directory configuration and maintenance.
• Designing technical drawings and managing project scopes of work from planning to execution.
• Administering Google Workspace for cross-platform collaboration and productivity.
• Installing, programming, and maintaining audiovisual equipment across diverse environments.
• Designed targeted instructional content for key software tools, improving user confidence and reducing training time to minimize support requests.
• Led training sessions for staff on new software tools, improving overall team productivity and efficiency.
• Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

• In this role, I led end-to-end IT service delivery, infrastructure management, and client-facing technical solutions. My responsibilities included:
• Administering Microsoft 365, including user licensing and preparing the organization for full email server migration and data transfer.
• Managing some Microsoft admin centers—Identity, Exchange, SharePoint, and Teams—for seamless operations and compliance.
• Providing responsive technical support via the Zendesk ticketing system.
• Overseeing end-user onboarding, account provisioning, and lifecycle management.
• Setting up and maintaining VPN access for secure remote connectivity.
• Managing and troubleshooting endpoints using Datto RMM (now part of Kaseya One).
• Administering network devices and infrastructure through the Datto Networking portal.
• Managing Windows Server environments, including Active Directory configuration and maintenance.
• Designing technical drawings and managing project scopes of work from planning to execution.
• Leading audiovisual project design from initial client requirements through wiring schematics, programming, testing, and user training.
• Administering Google Workspace for cross-platform collaboration and productivity.
• Installing, programming, and maintaining audiovisual equipment across diverse environments.
• Deployed and configured Ubiquiti network devices on client sites, followed by comprehensive documentation of network architecture and device settings.

As a Quality Control Manager at ONC National I led quality assurance operations across multiple projects, ensuring compliance with client expectations and internal standards. Key responsibilities and accomplishments included:

• Conducting labor inspections and generating detailed reports to verify product/service compliance with customer requirements.
• Supervising over 10+ techs and overseeing development procedures to maintain high standards of quality and efficiency.
• Collaborating directly with clients to deliver final products tailored to their specifications.
• Organizing and maintaining comprehensive documentation for future project reference.
• Managing the full Quality Control (QC) cycle, including documentation tracking and updates.
• Completing close-out documentation for all finished projects based on field technician reports.
• Reviewing and listing recommended changes or modifications prior to project delivery.
• Overseeing inventory management, including database creation and real-time updates of incoming/outgoing materials assigned to projects.
• Documenting project footprints and annotating all tasks performed by field technicians.

• Av equipment set up, installing, terminating and testing (Extron)
• Fixing missing connections and troubleshooting.
• Leading small crews for task assignments on deadlines.
• Work under pressure.
• Network cameras installation
• Setting mic plus in ceiling speakers
• Mast TV system with rg11 backbone
• Running rj6 feeders
• AVB installation with termination experience of shielded datacabling
• TV installation on wall and stand.

• Projects completed: Video edition for events companies with logo or banner.
• Video edition and creation using Adobe Premiere and Wondershare Filmora.
• Audio edition using cool edit pro and Adobe Audition.
• Logo creation using Adobe Photoshop, Microsoft Word, Power Point.
• Following from beginning to the end different projects applying informatics systems, graphics and diagrams UML. Requirement Specifications based in use cases, listing functional and non-functional requirements. Update all generated changes in the project, all documented and saved following Icontec rules.

• DATA TECH
• Rack installation, patch panel installation plus termination, AP installation, skill in using fluke test equipment, SAFETY FIRST CERTIFICATION.
• A/V TECH
• Network cameras installation, setting mic plus in ceiling speakers, mast TV system with rg11 backbone, running rj6 feeders, AVB installation with termination experience of shielded data cabling, TV installation on wall and stand.

• Pulled cable (CAT5, CAT6, AV, for security systems) using a scissor lift with PPE.
• Dressed cable on racks for patch panel.
• Tested cable and terminated on patch panel.
• Used label printer for different sizes of cables and panels.
• Terminated cable using wall jack connectors.
• Used cable toner and wall jack testers.
• Installed and used support structures as ladders and scissor lift.