Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Smith

Fairfax,VA

Summary

Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.



Overview

4
4
years of professional experience

Work History

Property Manager

Globe Trotter Properties
02.2023 - Current
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Administered operations to handle needs of more than 25 tenants across 14 property units.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.

Sales Associate

Crate & Barrel
09.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Rental Agent

KW Metro Center
03.2020 - 01.2023
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Kept updated on property listings to provide prospective tenants with most current information on available properties.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Managed multiple tasks in high-volume environment.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Education

No Degree - Public Health

Southern New Hampshire University
Hooksett, NH

No Degree - Liberal Arts And General Studies

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Database Management
  • Business Administration
  • Vendor Management
  • Maintenance Scheduling
  • Contract Negotiation
  • Exceptional Oral and Written Communication Skills
  • Property Tours and Inspections
  • Lease Renewals
  • Knowledge of Virginia Real Estate Laws
  • Customer Service
  • Order Processing
  • Payment Processing
  • Product Sales
  • Upselling
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • POS System Operation
  • Professional Demeanor
  • Listening Skills
  • Cash Handling
  • Real Estate License
  • Problem Solving
  • Fair Housing Compliance

Timeline

Property Manager

Globe Trotter Properties
02.2023 - Current

Sales Associate

Crate & Barrel
09.2022 - Current

Rental Agent

KW Metro Center
03.2020 - 01.2023

No Degree - Public Health

Southern New Hampshire University

No Degree - Liberal Arts And General Studies

LaGuardia Community College of The City University of New York

Similar Profiles

CREATE PROFILE
Julia Smith