Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Julia T. Stuart

Grant,FL

Summary

Seasoned Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Representative for TruGreen

TruGreen
Melbourne, FL
05.2020 - 02.2021
  • At TruGreen, I served as a sales rep selling lawn care plans where I made outbound sales calls. I was paid hourly and commission.
  • Responsible for taking inbound sales inquires for lawn care, pest control, and more.
  • Exceeded sales goals.

Sales Representative/Tech Support Chat Agent

Radial- IRobot, GNC, And Kate Spade NY
Melbourne, FL
03.2017 - 08.2020
  • Worked with various well known US brand, where I served as a sales rep for our clients' ecommerce site.
  • Exceeded sales goals.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.


  • I spent a year as a sales rep/tech support agent for iRobot.
  • I also served as a social media support agent while working on the iRobot client project.

E-Commerce Sales Rep/ Point of Sale Help Desk

Panasonic Customer Call Center
Chesapeake, Virginia
01.2015 - 01.2017
  • Responsible for maintaining customers’ satisfaction from the first point of contract, throughout the whole resolution, and afterwards to ensure all customers’ needs were satisfied
  • Answered incoming calls for online Panasonic sales
  • Assisted customers’ in placing orders as well as any shipping questions, concerns, and kept detailed notes for each call
  • Provided great professionalism especially when dealing with upset people and learned how to diffuse situations of displeased customers
  • Provided detailed trouble shooting for any online website errors, glitches, or sales errors
  • Certified trainer for new employees and Awarded as top selling agents numerous months in a row.

Telemarketing Sales Representative

International Marketing Association
Virginia Beach , Virginia
03.2009 - 05.2014
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Made average of 100 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Meet daily and weekly sales requirements.
  • Overcame objections using friendly, persuasive strategies.
  • Recorded contact information of customers and potential customers in internal database.


Education

High School Diploma -

Bayside High School
Virginia Beach, VA
2009

Skills

  • Computer skills/ Additional skills:
  • Microsoft word/ Excel/ Access/ Powerpoint/ Communicator/ Avaya Phone/ IBM
  • Software
  • Sales Representation
  • Persuasive Techniques
  • Qualified Lead Generation
  • Closing Sales
  • Promotional Campaigns
  • Inside and Outside Sales
  • Auto Dialers
  • Upselling Techniques
  • Online Chat
  • Suggestive Selling
  • Sales Team Assistance
  • POS Inventory System Operation

Certification

Panasonic E-commerce Sales and Product Training Panasonic Specialized Point of Sale Training Bayside High School- Virginia Beach, VA

Additional Information

  • Professional references available upon request.

Timeline

Sales Representative for TruGreen

TruGreen
05.2020 - 02.2021

Sales Representative/Tech Support Chat Agent

Radial- IRobot, GNC, And Kate Spade NY
03.2017 - 08.2020

E-Commerce Sales Rep/ Point of Sale Help Desk

Panasonic Customer Call Center
01.2015 - 01.2017

Telemarketing Sales Representative

International Marketing Association
03.2009 - 05.2014

High School Diploma -

Bayside High School

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Julia T. Stuart