Julia Hamilton
Oakland,CA
Summary
UCLA graduate with a B.A. in Mass Media Communications. Bilingual Retail Professional with 10+ years of expertise driving business growth & creating positive working environment. Eager to apply outstanding client rapport & marketing strategy skills to augment employer's services. Skilled in inventory management, staff training & strategic planning. Strong digital marketing background managing highly targeted campaigns, content development, multi-channel social media engagement, FB and Google Ads, branding and website design. Certified Salesforce Administrator, Bilingual: Japanese & English.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Brandy Melville USA
08.2015 - Current
- Responsible for delivering exceptional customer service and motivating others to create the best customer experience
- Ensure store operations and best practice are followed across all departments and throughout the store
- Promoting loyalty programs in line with store and country goals
- Collaborate with the store visual team to create an inspiring and exciting customer experience
- Promote an open feedback culture where giving and receiving feedback helps drive goals forward and is the foundation for helping people grow
Retail Visual Merchandiser
H&M
06.2013 - 06.2015
- Actively greeted and engaged with customers in the service areas and on the sales floor to provide the best customer experience
- Supported in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments
- Actively processed, stocked, and replenished garments on the sales floor and stockroom
- Unloaded delivery truck, received, opened, and unpacked merchandise and labeled merchandise with security tags within efficiency timeline goals
Sales Associate
Aldo
08.2011 - 06.2013
- Rang on the register, reported and handled all required transactions, issued receipts, and folded and placed merchandise in the appropriate bag following the register best-practices routine
- Followed all procedures and routines regarding safety, security, and administrative processes in all areas of the store
Barista
Rrags Cafe
08.2009 - 08.2011
- Greeted customers in a friendly manner, took food and drink orders
- Prepared and served beverages such as drip coffee, espresso-based drinks, smoothies, tea and other specialty drinks
- Prepared and served food items such as soups, salads, sandwiches and pastries
- Answered customers' questions about menu choices
- Promoted and recommended menu options to customers
- Took payment from customers
- Tracked and ordered inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
- Maintained espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
Sales Associate
Steve's Hallmark
06.2006 - 07.2011
- Helped customers in person and telephonically
- Dealt with customer inquiries and complaints
- Processed sales and payments; issued refunds and credits
- Processed returns and exchanges
- Balanced sales and receipts
- Maintained records of all transactions
- Gift wrapped merchandise
- Monitored inventory
- Assisted with product display and pricing
Education
BA - Communications, Mass Media Communications, Socio-cultural Anthropology, Japanese, Film, Television & Entertainment
University of California, Los Angeles
Los Angeles, CA08.2016
Diploma -
Benicia High School
Benicia, CA06.2011
Skills
- Customer service
- Retail & store operations
- Inventory control & Stock Management
- Merchandise strategizing; Visual merchandising
- Shift scheduling
- Store opening and closing
- Detail-oriented
- Advertising and marketing
- Advanced MS Office & Google Suite
- Expert Adobe Creative Suite
- Salesforce Administrator
- Marketing Cloud & Pardot Administrator
- Facebook Ads, Google Ads Analytics/SEO; Google Organic Key Words Strategy
- Facebook Campaigns & Email Marketing
- Website management & optimization, creating
landing pages - Virtual Events and Webinars: Zoom,
Google Hangouts, Microsoft Teams - HTML
- CRM software proficiency
Affiliations
- Asian Real Estate Association of America
Certification
- Salesforce Certified Administrator
- CA Driver's License
- Certified Transaction Coordinator (CTC)
Languages
Japanese
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Brandy Melville USA
08.2015 - Current
Retail Visual Merchandiser
H&M
06.2013 - 06.2015
Sales Associate
Aldo
08.2011 - 06.2013
Barista
Rrags Cafe
08.2009 - 08.2011
Sales Associate
Steve's Hallmark
06.2006 - 07.2011
BA - Communications, Mass Media Communications, Socio-cultural Anthropology, Japanese, Film, Television & Entertainment
University of California, Los Angeles
Diploma -
Benicia High School
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