Juli Brielle Scott
Saranac,NY
Summary
To highlight my abilities and knowledge in order to obtain a position in your company.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
W Schonbek
01.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fabricator / Welder
Schonbek Lighting
01.2016 - 01.2020
- Read and interpret engineering drawings and blueprints
- Fabricate and assemble metal products to employer specifications
- Use various welding techniques (i.e., TIG and MIG)
- Operate daily functions of t-drill and bema machines
- Program machines, tooling changes, and general maintenance.
Assembler / Packer
Swarovski Lighting (Moved to Fabrication Department 2016)
01.2014 - 01.2016
- Read blueprints and assemble product according to specifications
- Working knowledge of LED's
- Build, test, and assemble electrical Canopies and fixtures
- Inspection of product and preparing for boxing
- Read packing diagram and build and pack product accordingly.
Account Manager
Rent-A-Center
01.2013 - 01.2014
- Collections and Payments
- Counsel Customers about on-time payments
- Payment Arrangements and Refinancing
- Sales and Sales Calls
- Customer Service.
Pharmacy Tech
Kinney Drugs
01.2011 - 01.2013
- Retrieving prescription orders and creating labels
- Counting, measuring, and bottling medications
- Answering phones and completing cash register transactions
- Preparing claim forms and billing Insurance
- Maintaining patient profiles and inventory.
Office Clerk/ Receptionist
Lockrows Inc.
01.2009 - 01.2011
- Provide information to incoming calls and Basic Reception
- Ordering supplies for customer service department and internal
- Attend to Walk-ins
- Handled multi-line telephone.
Timekeeper/ Admin.Asst.
York College
01.1999 - 01.2009
- Keeping records of hours and vacation time
- General office duties and data entry
- Travel and Event Planning
- Calendar and Time Management
- Communication Skills
- Discretion.
Payroll/ Admin. Asst.
Orcinus Inc.
01.1994 - 01.1999
- Oral and Written communications skills
- Excellent knowledge of principles of payroll and benefits
- Research and Analysis.
Education
BBA; Business Administration -
Audrey Cohen College
New York, NY06.1994
Internship -
Orcinus Inc.
New York, NY01.1993
High School Diploma -
John F. Kennedy High School
Bronx, NY06.1989
Skills
- Outstanding communication and interpersonal abilities
- Excellent time management and organizational skills
- Persuasive, emphatic with the ability to solve problems
- Great at multi-tasking and can work under pressure
- Quick learner, detailed oriented and able to adapt to any work environment
- Microsoft: Word, Excel and Power Point
- Reading blueprints and interpreting engineering drawings
- Welding Skills and equipment maintenance
- Manufacturing programming and some CAD knowledge
- Conflict Resolution
- Claims Processing
- Active Listening
- Attention to Detail
References
Reference's are available upon request.
Timeline
Customer Service Representative
W Schonbek
01.2020 - Current
Fabricator / Welder
Schonbek Lighting
01.2016 - 01.2020
Assembler / Packer
Swarovski Lighting (Moved to Fabrication Department 2016)
01.2014 - 01.2016
Account Manager
Rent-A-Center
01.2013 - 01.2014
Pharmacy Tech
Kinney Drugs
01.2011 - 01.2013
Office Clerk/ Receptionist
Lockrows Inc.
01.2009 - 01.2011
Timekeeper/ Admin.Asst.
York College
01.1999 - 01.2009
Payroll/ Admin. Asst.
Orcinus Inc.
01.1994 - 01.1999
BBA; Business Administration -
Audrey Cohen College
Internship -
Orcinus Inc.
High School Diploma -
John F. Kennedy High School