Julicia Dillard , LPN
Tampa,Florida
Summary
Dedicated and compassionate 2025 Licensed Practical Nursing graduate with a solid foundation as a Certified Nursing Assistant, offering two years of hands-on patient care experience. Committed to delivering care that emphasizes trust, dignity, respect, and clinical excellence, with a passion for making a meaningful difference in patients' lives through comfort and high-quality interactions. Eager to contribute dedication, empathy, and a strong work ethic to a reputable organization recognized for its commitment to patient-centered care. Aspiring to further education and achieve the goal of becoming a Registered Nurse, ensuring continuous growth in the nursing profession.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA)
The Meadows Center For Nursing And Healing
06.2023 - 07.2024
- Delivered compassionate, person-centered care to 15–20 residents per shift, promoting independence and dignity in daily living.
- Assisted with mobility, bathing, dressing, and feeding, improving overall resident comfort and satisfaction.
- Monitored vital signs and promptly reported changes to nursing staff, supporting early medical intervention and improved outcomes.
- Helped streamline care routines by organizing shift documentation and communication, reducing missed care tasks by 25%.
- Built strong, trusting relationships with residents and families through attentive, respectful, and empathetic care.
- Awarded Employee of the Month for outstanding patient care, reliability, and teamwork.
- Promoted to Lead CNA in recognition of strong clinical skills, leadership, and consistent excellence in resident support.
Customer Service Representative
Public Partnerships
12.2021 - 08.2023
- Trained new personnel regarding company operations, policies and services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer inquiries and provided technical assistance over phone.
Medical Receptionist Supervisor / Phlebotomist / Lab Processor
BPL Plasma Center
03.2016 - 09.2021
- Supervised and coordinate front-desk operations for donor intake and eligibility screening, managing 80–100 donors daily in a fast-paced plasma center.
- Performed venipuncture and monitor plasma donations to ensure donor safety, proper collection, and adherence to FDA and company protocols.
- Processed and labeled plasma samples accurately for testing and shipment, maintaining strict compliance with regulatory and quality standards.
- Trained and mentored new team members in phlebotomy, lab processing, and customer service, increasing staff competency and retention.
- Streamlined scheduling and check-in processes, reducing donor wait times by 30% and improving satisfaction scores.
- Collaborated with medical and management teams to resolve donor issues, promote safety, and maintain a professional, compassionate environment.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
Education
Licensed Practical Nursing Diploma - Nursing
Erwin Technical College
11.2025
High School Diploma - undefined
Howard W. Blake High School
06.2008
Patient Care Technician -
Ultimate Medical Academy
Tampa, FL01-2015
Skills
- Dependability, Trust, and Compassion in Care
- Clinical Excellence & Professional Integrity
- Customer Service & Donor Relations
- Quality Assurance & Regulatory Standards
- Electronic Health Records (EHR) Documentation
- Documentation Accuracy & Data Entry
- Family-Centered & Resident Communication
- Donor Intake & Eligibility Screening
- Lab Processing & Sample Handling
- Phlebotomy & Plasma Collection
- FDA, OSHA & HIPAA Compliance
- CPR/BLS Certified
- Activities of Daily Living (ADLs) Support
- Patient-Centered Compassionate Care
- Vital Signs Monitoring & Reporting
- Medication Reminders & Safety Awareness
- Fall Prevention & Mobility Assistance
- Certified Nursing Assistant
- Home Health & Assisted Living Care
Certification
- LPN- License Practical Nurse (PN5270078)
- CPCT/A - Patient Care Technician/Assistant
- CNA - Certified Nursing Assistant (CNA 434258)
- CPR/BLS
Timeline
Certified Nursing Assistant (CNA)
The Meadows Center For Nursing And Healing
06.2023 - 07.2024
Customer Service Representative
Public Partnerships
12.2021 - 08.2023
Medical Receptionist Supervisor / Phlebotomist / Lab Processor
BPL Plasma Center
03.2016 - 09.2021
High School Diploma - undefined
Howard W. Blake High School
Licensed Practical Nursing Diploma - Nursing
Erwin Technical College
Patient Care Technician -
Ultimate Medical Academy