Julie A Burke
Methuen,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Cashier/Guest Service Representative
Target
08.2009 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
High School Diploma -
Arlington High School
Arlington, MA06.1990
Skills
- Administrative Duties
- Payment Processing
- Legal Standards
- Revenue Reviews
- Promoting Services and Amenities
- Creative Solutions
- Telephone Reception
- Inventory Monitoring
Cooking/Baking
I ENJOY COOKING AND BAKING WHEN I HAVE FREE TIME.
Timeline
Cashier/Guest Service Representative
Target
08.2009 - Current
High School Diploma -
Arlington High School