Julie Acomb
Dansville,NY
Summary
Dynamic Interventional Radiology Scheduler at Noyes Memorial Hospital with proven expertise in patient scheduling and HIPAA compliance. Enhanced communication and streamlined processes, resulting in improved patient satisfaction. Recognized for strong organizational skills and a commitment to teamwork, contributing to a culture of continuous improvement within the healthcare setting.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Interventional Radiology Scheduler
Noyes Memorial Hospital
07.2023 - Current
- Coordinated Interventional Radiology appointments for procedures from incoming referrals, ensuring optimal resource utilization.
- Developed a strong understanding of various IR procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Upheld HIPAA regulations and standards for protecting patient information.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Enhanced communication between patients and medical staff through clear and concise instructions regarding appointment requirements.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
Physician Services Specialist/ Dr Chirag Patel
Noyes Memorial Hospital
05.2022 - 07.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative Fuel Industry
Valley Propane & Fuels
03.2018 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company pricing information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Med Tech
Morgan Estates Assisted Living Community
09.2017 - 03.2018
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Participated in continuing education to remain current with advancements in medical technology and techniques.
Patient Care Coordinator
Hearing Health Usa
05.2015 - 09.2017
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options/ Hearing Aids
- Greeted and assisted patients with check-in procedures.
Collision Shop Manager
Scotty's Auto Body
07.2014 - 05.2015
- Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
- Implemented quality control measures after each repair job, ensuring that vehicles met or exceeded industry standards before being returned to customers.
- Developed strong relationships with insurance companies, resulting in increased referrals and revenue.
- Managed all aspects of the collision repair process from initial consultation to final delivery of repaired vehicles, ensuring customer satisfaction at every step.
- Quickbooks weekly deposits and check writing for monthly invoices
- filed quarterly sales tax with accountant via government website
- Implemented cost-saving measures by negotiating better deals with suppliers and streamlining inventory management.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Customer Service, estimates, vendor statements, reconsiliation of monthly bank statements
Teller Associate
Five Star Bank
05.2007 - 11.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
- Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
- Boosted branch sales by offering appropriate financial products and services to customers based on their needs.
- Supported loan officers in application processing tasks, ensuring timely completion of documentation for loan approvals.
- Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
- Stayed up-to-date on current industry trends and regulations, attending training sessions regularly to enhance job performance quality continually.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
High School Diploma -
Dansville Central School
Dansville, NY06-1983
Skills
- Medical office experience
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment coordination
- Teamwork
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Medical documentation
- Task prioritization
- Self motivation
- Interpersonal skills
Timeline
Interventional Radiology Scheduler
Noyes Memorial Hospital
07.2023 - Current
Physician Services Specialist/ Dr Chirag Patel
Noyes Memorial Hospital
05.2022 - 07.2023
Customer Service Representative Fuel Industry
Valley Propane & Fuels
03.2018 - 05.2022
Med Tech
Morgan Estates Assisted Living Community
09.2017 - 03.2018
Patient Care Coordinator
Hearing Health Usa
05.2015 - 09.2017
Collision Shop Manager
Scotty's Auto Body
07.2014 - 05.2015
Teller Associate
Five Star Bank
05.2007 - 11.2013
High School Diploma -
Dansville Central School
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