Julie A Farrow
Easton,MD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Third Party Logistics Broker
Choptank Transport
09.2013 - Current
- Managed the full lifecycle of freight movement from quoting to delivery, ensuring seamless operations for a diverse client base.
- Negotiated with carriers on a spot basis and secured favorable rates, consistently meeting or exceeding profit margin goals.
- Coordinated daily with dispatchers and drivers, providing real-time updates and resolving any issues to ensure on-time pickups and deliveries.
- Advised clients on transportation and payment methods, cultivating strong relationships through exceptional service and clear communication.
- Monitored and evaluated 3PL partner and carrier performance, proactively identifying and escalating issues to management to maintain high service standards.
- Prepared and processed essential shipping documents, including bills of lading, invoices, and other paperwork to ensure accuracy and compliance.
- Handled carrier-related customer rejections and incidents, facilitating claims settlement and swift resolution to minimize financial impact and maintain customer satisfaction.
- Worked closely with suppliers to ensure timely delivery of products according to customer requirements.
- Prepared documents such as bills of lading, customs forms, and other related paperwork.
- Handled incoming calls and directed inquiries to appropriate departments.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
Retail Sales
- 09.2013
- Organized and maintained accurate inventory, contributing to efficient stock management and sales readiness.
- Designed and executed strategic merchandise displays, enhancing product visibility and increasing sales.
- Delivered outstanding customer service, building customer loyalty through a helpful and positive approach.
- Managed cash registers and assisted team members with product labeling and other tasks, ensuring smooth store operations.
Education
High School Diploma -
Queen Anne's County High School
Centreville, MD05-1993
Skills
- Freight management
- Rate negotiation
- Shipping documentation
- Carrier performance evaluation
- Inventory management
- Customer relationship management
- Customer service
- Attention to detail
- Data entry accuracy
- Team collaboration
- Clerical support
- Call handling
- Scheduling
Timeline
Third Party Logistics Broker
Choptank Transport
09.2013 - Current
Retail Sales
- 09.2013
High School Diploma -
Queen Anne's County High School