Julie A. Hanson
Prior Lake,MN
Summary
I am seeking a position in that requires excellent organizational skills, people skills, and offers the opportunity to grow while contributing to the growth, profitability, and goals of the Corporation.
Flexible team player, who can work independently, organized, detailed and accurate. Excellent written and verbal communication skills. Effective negotiator and problem solver. Able to multitask in a fast-paced environment. Able to prioritize, make decisions and preform well under pressure. Strong knowledge of managed health care, computer, and 10-key use.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Summit Orthopedics
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Patient Placement Coordinator
Allina Health
02.2022 - Current
- I page hospitalists for IP consults, direct admits and place patient from the ER in a bed based on their diagnosis for United hospital
- Reduced patient wait times with efficient bed management strategies and effective prioritization of patients based on urgency.
- Worked closely with nursing managers to address staffing issues affecting overall efficiency in bed management processes within the facility.
- Continuously monitored bed availability across multiple units, effectively allocating resources to optimize usage and minimize delays in care delivery.
- Provided ongoing training for team members on best practices in patient placement coordination, ensuring high-quality service levels were maintained at all times.
Health Unit Coordinator
M Health Fairview Southdale
08.2022 - 12.2023
- I am a .6 FTE working four twelve-hour shifts/pay period
- I take all incoming calls and direct them appropriately using a Vocera
- I order all supplies for the unit
- I admit and discharge patients
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Patient Placement
St Joseph Hospital Tampa
08.2014 - 01.2022
- I worked a tele-tracking system
- Placed patients in rooms based on diagnosis from the ER, PACU, direct and transfer admissions
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Referral Specialist
Allina Health
08.2011 - 08.2014
- I scheduled all appointments for patients after they seen their primary care doctor
- I ran morning reports on patients that were discharged and called them for any questions they might have
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
Registrar
BayCare Health System
10.2005 - 08.2011
- I worked as a registrar in an ER
- I worked in Nuclear Medicine
- I worked in Ambulatory surgery
- I worked in main admitting getting insurance authorizations for patients coming in for surgery
- I collected copays$
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
Data Entry Specialist
Allina Health
11.2004 - 08.2005
- I data entered all patient information in the emergency room, urgent care, and main admitting
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
High School Diploma -
Drayton High School
Drayton, NDSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Scheduling appointments
- Office organization
- File organization
- Sensitive information handling
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Summit Orthopedics
09.2024 - Current
Health Unit Coordinator
M Health Fairview Southdale
08.2022 - 12.2023
Patient Placement Coordinator
Allina Health
02.2022 - Current
Patient Placement
St Joseph Hospital Tampa
08.2014 - 01.2022
Referral Specialist
Allina Health
08.2011 - 08.2014
Registrar
BayCare Health System
10.2005 - 08.2011
Data Entry Specialist
Allina Health
11.2004 - 08.2005
High School Diploma -
Drayton High School
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