JULIE A. LECHNER
Algonquin,IL
Summary
Dynamic professional with extensive experience in managing multiple priorities to ensure operational efficiency. Proven leader with exceptional time management and documentation skills, adept at enhancing employee performance and mentoring new talent. Progressed from assistant manager at Algonquin to assistant manager at Aurora within seven months, currently leading operations in Schaumburg. Demonstrated success in driving sales and delivering exceptional customer experiences in gift and engagement ring selection.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Kay Jewlers
Schaumburg, Illinois
12.2023 - Current
- Coordinated training sessions for new employees to ensure effective onboarding and integration.
- Implemented customer service strategies that improved client satisfaction levels.
- Managed daily operations and staff scheduling to optimize workflow efficiency.
- Handled repairs promptly to minimize downtime and maintain operational continuity.
- Strived to meet all performance metrics consistently through proactive planning.
- Delivered exceptional customer service by exceeding client expectations and resolving issues quickly.
Operations Manager
CVS Pharmacy
Crystal Lake, IL
10.2019 - 05.2022
- Managed team of customer service representatives to ensure optimal job performance and schedule adherence.
- Conducted performance evaluations to assess staff development and effectiveness.
- Oversaw financial management, reconciling invoices and analyzing profit and loss statements.
- Interviewed, onboarded, and trained new employees to promote company values and quality standards.
- Administered 'My Customer Connection' database for tracking customer survey results and insights.
- Resolved customer concerns promptly, enhancing overall satisfaction scores.
- Provided coaching to employees, improving service delivery and customer experience.
- Acted as customer concierge to foster positive relationships and demonstrate company commitment.
Customer Service Representative
SnapOn Tools
Crystal Lake, IL
07.2019 - 10.2019
- Handled customer interactions relating orders which includes creating and modifying orders.
- Managed customer relations resolving customer issues and order discrepancies.
- Utilized 7 different databases and several catalogs used to respond to customer inquiries.
Shift Supervisor
CVS Pharmacy
Crystal Lake, IL
09.2018 - 07.2019
- Led a team of associates, ensuring a high level of customer service at all times.
- Completed the invoicing process which includes reconciling, approving and filing of approved invoices.
- Resolved issues using customer problem resolution (CPR) skills resulting in high level customer scoring in post resolution surveys.
- Reconciled financials, ensuring funds per associate are accurate. Ensures that all funds are stored in the safe and accounted for accurately.
Manager
Spirit Halloween
Algonquin, IL
10.2008 - 11.2017
- Managed the set-up, breakdown, hiring of staff and training during the pop-up of the seasonal Halloween stores.
- Provided employee feedback, coaching and discipline as needed ensuring a high level of employee performance.
- Incorporated outstanding customer service skills resulting in return customer loyalty and an increase in profits year over year. Achieved a top three rating in the district every year.
- Employed a high level of customer problem resolution skills to ensure customers are satisfied with Spirit Halloween.
- Processed payroll and completed scheduling functions on a weekly basis. These functions were completed accurately and on time each week.
Customer Service Representative
Hewitt Associates
Lincolnshire, IL
08.2007 - 09.2008
- Answered inbound customer calls at the benefits call center, answering benefits related questions.
- Created Power of Attorney documents for customers when requested.
- Achieved accolades for handling over 150 calls per day.
- Resolved customer's issues using customer problem resolution skills. Issues were relating to benefits such as medical, 401k, and Power of Attorney.
Universal Banker
U.S. Bank
Crystal Lake, IL
12.2006 - 08.2007
- Resolved banking issues for customers resulting in high levels of customer satisfaction.
- Completed the processes for setting up both checking and savings accounts for residential and business customers.
- Ensured customers were serviced properly and in a timely manner.
Operations Manager
Dollar Tree
- Oversaw daily operations to ensure efficiency and effectiveness.
- Trained staff to enhance skills and performance.
- Conducted money reconciliation to maintain accurate financial records.
- Resolved customer issues to improve satisfaction and retention.
Timeline
Assistant Manager
Kay Jewlers
12.2023 - Current
Operations Manager
CVS Pharmacy
10.2019 - 05.2022
Customer Service Representative
SnapOn Tools
07.2019 - 10.2019
Shift Supervisor
CVS Pharmacy
09.2018 - 07.2019
Manager
Spirit Halloween
10.2008 - 11.2017
Customer Service Representative
Hewitt Associates
08.2007 - 09.2008
Universal Banker
U.S. Bank
12.2006 - 08.2007
Operations Manager
Dollar Tree