Julie Aleshire
Salt Lake City,UT
Summary
Energetic and empathetic professional with knack for building strong customer relationships and fostering positive team environment. Well-versed in customer service principles and conflict resolution, demonstrating communication and problem-solving skills. Committed to driving customer satisfaction and team success.
Overview
18
18
years of professional experience
Work History
Lead CSR
Holladay Veterinary Hospital
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and addressed any questions/concerns in a professional and friendly manner.
- Resolved customer problems and complaints.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
Account Manager
Best Rate Merchant Service
01.2017 - 06.2017
- Updated client information, contract changes and product prices in company databases
- Addressed customer complaints and provided satisfactory solutions through procedure changes
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
Customer Service Manager
Applied Merchant Services
02.2016 - 11.2016
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Interacted with customers to quickly handle escalated queries and complaints
- Managed a team of customer service representatives and sales team members, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Manager
Bancard Systems
09.2006 - 05.2015
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests
- Recruited and trained employees, fostering customer service mission and objectives
- Assisted customers with resolving service-related issues
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
Skills
- Customer Service and Assistance
- Excellent Communication Skills
- Conflict Resolution Techniques
- Developing Customer Relationships
- Telephone Etiquette
- Remote Work Experience
- Multitasking and organization
- Time management
Timeline
Lead CSR
Holladay Veterinary Hospital
10.2023 - Current
Account Manager
Best Rate Merchant Service
01.2017 - 06.2017
Customer Service Manager
Applied Merchant Services
02.2016 - 11.2016
Customer Service Manager
Bancard Systems
09.2006 - 05.2015
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