Julie Alexander
Katy,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Insurance/Patient Coordinator
Wilson Dentistry
11.2016 - Current
- Front office administration work, Patient relations, Electronic Health Records with EagleSoft, Treatment Planning, Insurance Verification done electronically, Insurance Billing, Patient Accounting, Proficient in Availity software management, Processing all electronic claims via DentalXChange management system, Daily electronic bank deposits, Reconcile end of day, end of month, and end of year reports, Provide technical support for the office, Proficient in Microsoft Programs, Insurance contract negotiations, Some knowledge of CPT and ICD-10, Proficient in medical terminology
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Insurance/Patient Coordinator
Kids Healthy Teeth
01.2008 - 11.2016
- Manage multiple office duties including mailing monthly invoice statements to patients, managing vendors, Verifying patient benefits with providers, Post and adjust accounts from insurance companies, Resolves problems with outstanding claims and billing issues, Communicating changes to patients, Assisted with insurance contract negotiations, Documents the record keeping on various EMR and Microsoft products, Assisted with the implementation of electronic medical records Open Dental from paper and provided technical support, Proficient in Excel and Word and PowerPoint, Medical terminology
Radiology Clerk
Katy Rehabilitation Hospital
07.2006 - 08.2007
- Order entry into the EMR system CPSI, Created radiology patient forms and the computer training manual, Assisted with data entry concerning expenses, Provided technical support with a new EMR system within the department
Dental Assistant
University of Texas Dental Branch
08.2004 - 07.2006
- Facilitated operation for dental assessment clinic, Coordinated with 5 doctors and over 100 graduate dental students, Communicated with other departments regarding patient referrals, Administrative assistant for the Director of Assessment Clinic, Created monthly statistical reports to show trends in patient flow, Performed monthly inventory and maintained office and medical supplies, Rotated to other departments that need assistance in oral surgery, community outreach dental van and urgent care clinic
Education
BAAS -
University of Houston
Victoria, TX12.2010
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Electronic Records Management
- Attention to Detail
- Multitasking ability
- Proficient in OpenDental, Eaglesoft, Microsoft Suites and knowledge of Epic
- Medical Billing
- Claims Processing
- Medical insurance
- Medical Terminology
- Patient Registration
Timeline
Insurance/Patient Coordinator
Wilson Dentistry
11.2016 - Current
Insurance/Patient Coordinator
Kids Healthy Teeth
01.2008 - 11.2016
Radiology Clerk
Katy Rehabilitation Hospital
07.2006 - 08.2007
Dental Assistant
University of Texas Dental Branch
08.2004 - 07.2006
BAAS -
University of Houston
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