Julie Alvarez
Pico Rivera,CA
Summary
Driven professional with a proven track record at Cinepolis Luxury Cinemas, adept in customer service and cash handling. Excelled in enhancing guest satisfaction through exceptional service and problem-solving skills. Demonstrated reliability and verbal communication , contributing to improved team performance and operational efficiency.
Overview
5
5
years of professional experience
Work History
Usher
Cinepolis Luxury Cinemas
Pico Rivera
05.2023 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
Cashier
Panera Bread
Pico Rivera
11.2020 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sandwich Maker
Subway Restaurants
Pico Rivera
06.2019 - 07.2020
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2019
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Verbal Communication
- Customer Service
- Cash Handling
- Problem-Solving
- Guest Seating
Bilingual
Spanish and English speaker.
Languages
Spanish
Full Professional
Timeline
Usher
Cinepolis Luxury Cinemas
05.2023 - Current
Cashier
Panera Bread
11.2020 - 11.2022
Sandwich Maker
Subway Restaurants
06.2019 - 07.2020
High School Diploma -
El Rancho High School