Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Andrade

Thomaston,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at Upson Regional Medical Center, showcasing expert problem-solving and quality assurance skills. Demonstrated ability to build strong client relationships and improve service delivery, contributing to significant process efficiencies. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

RAC Specialist

Upson Regional Medical Center
09.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

Pre Cert Specialist

Upson Regional Medical Center
10.2020 - 09.2023
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Verified insurance eligibility and obtained authorizations when required.
  • Scheduled patients for appointments at Upson Regional Medical Center.
  • Gathered, organized and input information into digital database.

Check in Receptionist

Upson ENT
10.2018 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Associate of Arts - Psychology

Gordon College
Barnesville, GA
05.2011

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Timeline

RAC Specialist

Upson Regional Medical Center
09.2023 - Current

Pre Cert Specialist

Upson Regional Medical Center
10.2020 - 09.2023

Check in Receptionist

Upson ENT
10.2018 - 10.2020

Associate of Arts - Psychology

Gordon College
Julie Andrade