Julie Ann Abato
Bound Brook
Summary
Experienced supervisor leading team members on time-job completion. Assign tasks, train employees, provide feedback, mediate conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives the team to meet goals.
Overview
7
7
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
01.2025 - Current
- Support Customer experience by accurately processing and approving teller transactions, sharing digital solutions and making appropriate introductions to bankers
- Complete operational activities while minimizing risk under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Provide excellent service to customers and provide individual by demonstrating care, building relationships, and completing requested transactions
- Identify and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Financial Center Supervisor
Fulton Bank
04.2022 - Current
- Support all aspects of the financial center, including individual and team performance, and compliance.
- Assist manager in building a high performance team through employee selection, onboarding, coaching, and performance management.
- Drive proactive sales conversation through internal and outbound interactions.
- Manage risk by ensuring the team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within the established limits.
- Utilize CRM systems and other resources to foster relationship building conversations with customers and ensure consistent approach to new customer onboarding and expanding existing relationships.
- Resolve complex and or escalated customer inquiries.
- Provide ongoing support to all customers regarding products, services, and account maintenance.
Customer Experience Manager
Old Navy
05.2019 - 04.2022
- Build effective teams and drive a culture of high performance and engagement.
- Support execution of performance goals and developmental plans for the store team.
- Assist with taking in and ensuring all incoming product shipment units are accounted for and put on to the sales floor in a timely manner.
- Implement action plans to maximize efficiencies and productivity.
- Ensure a consistent execution of standard operating procedures and compliance procedures.
- Leverage omni-channel to assist with online ordering and shipping to deliver a frictionless customer experience.
- Completing Sale Forecasting as well as scheduling.
- Complete building inventory on a bi-quatertley basis.
Business Development Coordinator
Rossi Auto Group
06.2018 - 05.2019
- Schedule service appointments and appointments to see vehicles.
- Suggests services and advise of any current promotional products and services.
- Follow ups with existing customers to ensure satisfaction.
- Advise customers on routine care of their vehicles and the value of maintenance in accordance with manufacturers specification.
- Resolve customer complaints and questions.
- Establish and maintain a strong positive working relationship with customers to encourage repeat customers and referral business.
Education
Associate of Arts - Massage Therapy
Warren County Community College
Sociology
College of Saint Elizabeth
Skills
- Notary Public
- CRM Software
- General Ledger Reconcilement
- Compliance and Audits
- Documentation review
- Data Entry
- Business and Consumer Banking
- Order Fulfillment
- Training and onboarding
- Coaching
Timeline
Branch Operations Coordinator
Wells Fargo
01.2025 - Current
Financial Center Supervisor
Fulton Bank
04.2022 - Current
Customer Experience Manager
Old Navy
05.2019 - 04.2022
Business Development Coordinator
Rossi Auto Group
06.2018 - 05.2019
Sociology
College of Saint Elizabeth
Associate of Arts - Massage Therapy
Warren County Community College
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