Julie-Anne Santiago

• Opening & Closing the store, food prep, cake decorating
• Store under my care & supervision during my shift
• The manager at the time was leaving the state and recommended me to the store owner who at the time thought I was too young at 17 years old.

• Food prep, handling of deposits, opening & closing

• Receiving trucks & shipments for toys, stocking shelves, ringing up customers, wrapping presents, toy demonstrations, 1-on-1 with customers to help pick out toys and/or children pick items.

• Placing orders for trucks, receiving and putting away trucks, register operations including counting, getting change and deposits at night, training employees, helping with catering, day to day operations.

• Cashier 2015

Handled day to day customers, and returns

• Photo department 2015-2016
• Supervisor 2016-2017

Handled day to day opening and closing operations, packed out trucks and FIFO the overstock. Also handled training employees and self checkout machines. Dealt with inventory of departments. Handled customer issues of all kinds

• Pharmacy 2017-2017

Filled prescriptions, rung up customers, and handled calling patients

• Lead pharmacy technician 2018-2020

Made schedules. Trained employees. called customer & insurance issues. Doctor offices for refills or issues. Handled inventory and ordering. Refilled pill dispensing machine and fixed minor issues.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Analyzed inventory data to identify and address stock discrepancies.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
• Developed and implemented policies and procedures for inventory management.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Created and updated regular inventory reports and records.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.