Julie Arnold
N Tonawanda
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Store Manager
Napa
09.2023 - Current
- Manage 26 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by 62%, maintaining open lines of communication, and ensuring high-quality service delivery.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased sales by 32%, increased GP by 66% and lowered profit loss by 70%.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Division Manager
Men's Wearhouse and Tux
04.2013 - 07.2023
- Established a culture of continuous learning within the division by promoting skill development initiatives and providing opportunities for professional growth.
- Facilitated cross-functional team meetings to improve communication between departments while fostering increased collaboration on shared goals.
- Collaborated with Human Resources to recruit top talent for key positions within the organization, strengthening overall capabilities.
- Oversaw daily operations within the division, identifying potential bottlenecks and addressing them in a timely manner for optimal efficiency.
- Coordinated with other divisions to optimize interdepartmental collaboration and communication, fostering a cohesive working environment.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Toys"R"Us
02.1999 - 05.2013
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Education
High School Diploma -
Watkins Glen High School
Watkins Glen, NY06-1995
Skills
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory control
- POS systems
- Goals and performance
- Operations management
- Policies and procedures
- Staff management
Timeline
Store Manager
Napa
09.2023 - Current
Division Manager
Men's Wearhouse and Tux
04.2013 - 07.2023
Operations Manager
Toys"R"Us
02.1999 - 05.2013
High School Diploma -
Watkins Glen High School
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