Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Arnold

North Tonawanda,NY

Summary

Dynamic operations manager with a proven track record at GPC NAPA Auto parts, excelling in team leadership and financial management. Successfully implemented strategies that increased revenue and enhanced employee performance. Skilled in conflict resolution and employee onboarding, fostering a high-performing work environment while ensuring compliance with company policies.

Overview

26
26
years of professional experience

Work History

Manager

GPC NAPA Autoparts
05.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Account Executive

SPS Employment
12.2021 - 05.2023
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Matched clients to open positions based on skills and work requirements.
  • Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Provided clients with on-the-job training and employment related support to maintain and retain employment.
  • Facilitated job fairs and industry events to build employment networks.
  • Completed human resource operational requirements by scheduling and assigning employees.

Accounts Payable and Receivable Specialist

FL Small Business Solutions
03.2018 - 11.2021
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Operations Manager

Men's Wearhouse
04.2007 - 02.2018
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Head Teller

HSBC Bank
04.1999 - 04.2007
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Cross-sold credit cards, loans and other bank products.

Education

High School Diploma -

Watkins Glen High School
Watkins Glen, NY

Skills

  • Marketing
  • Team leadership
  • Key performance indicators
  • Employee onboarding
  • Shift scheduling
  • Performance evaluations
  • Workforce management
  • Conflict resolution
  • Financial management

Timeline

Manager

GPC NAPA Autoparts
05.2023 - Current

Account Executive

SPS Employment
12.2021 - 05.2023

Accounts Payable and Receivable Specialist

FL Small Business Solutions
03.2018 - 11.2021

Operations Manager

Men's Wearhouse
04.2007 - 02.2018

Head Teller

HSBC Bank
04.1999 - 04.2007

High School Diploma -

Watkins Glen High School

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