JULIE A. SAKHARIA
Hampshire,IL
Summary
To obtain a challenging position with a growing company that will utilize my skills in Leadership, Team Management, Customer Service, and Organizational skills while planning and working with people at all levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ADMO, Inc.
Elgin, Illinois
02.2021 - 11.2025
- Answer inquiries through email and telephone from Internal and External Customers.
- Enter Orders, Billing, Aging Accounts, Payables
- Manage Inventory and Reporting.
- Billing through various Customer Portals.
- Logistics, Material Receipts
- Oversaw daily operations to ensure efficient handling of customer inquiries.
- Created reports on customer service metrics for management review meetings.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Account Manager
Modagrafics Inc.
Rolling Meadows, USA
10.2014 - 10.2016
- Answer inquiries through email and telephone from Internal and External Customers.
- Coordinate incoming orders from design, to production to shipping.
- Manage Inventory and Production Orders.
- Billing through various Customer Portals.
RN Admissions Advisor
Ambria College of Nursing
Hoffman Estates, USA
11.2012 - 10.2014
- Answer all RN, LPN and Prerequisite Requirements Questions
- Work all Information Sessions / Present / Tours
- Coordinate and document all incoming paperwork
- Drive Sales, Proctor, Book Store, Front Desk Reception
- Prospect and Current Student Reports, Internal Systems and Excel Spreadsheets
Education
Business Administration - Course Studies
William Rainey Harper College
Palatine, IL01.1999
Skills
- Sales
- Customer Service
- Management
- Quality Control
- Dash Board Maintenance
- Staff Training
- Staff Development
- Payroll
- Purchasing
- Data Entry
- Inventory
- Debt Management
- Meeting Planning
- Performance monitoring
- Data analysis
- Reporting skills
- Escalation handling
- Call Center Experience
- Superior Communication skills
- Verbal Communication
- Written Communication
- Industry trends
- MS office
- Excellent time management skills
- Personnel training and development
- Customer service
Certification
Debt Management
References
Available Upon Request
Timeline
Customer Service Manager
ADMO, Inc.
02.2021 - 11.2025
Account Manager
Modagrafics Inc.
10.2014 - 10.2016
RN Admissions Advisor
Ambria College of Nursing
11.2012 - 10.2014
Business Administration - Course Studies
William Rainey Harper College