Summary
Overview
Work History
Education
Skills
References
Timeline
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JULIE AUGUSTO

Ruskin ,FL

Summary

I am a current full-time student pursuing my Bachelor’s in Psychology. Upon completion of my Bachelor’s degree in fall of 2024, I will be continuing my education with a Master’s degree and eventually a PhD. I am looking for a long term career and a company I can grow with, while working to further my education. I previously worked in Human Resources for roughly 9 years, and would love to continue in this field. I am an organized and hard working individual with a passion for people, learning and detail.

Overview

16
16
years of professional experience

Work History

Administrative Lead

Southwest Florida Rheumatology
12.2020 - 09.2023


  • Executed a patient care system to improve document organization and management via spreadsheets. This kept track of patient cancellations and ensured all infusion/injection patients all have their next appointments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Assisted development and implementation of new administrative procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Developed strategies to streamline and improve office procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Human Resources Executive

Planet Fitness
08.2008 - 09.2017
  • Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
  • Reduced turnover rates by developing comprehensive onboarding and training programs.
  • Bolstered company culture with the introduction of employee engagement events and activities.
  • Managed benefits administration, ensuring accurate and timely delivery of services to employees.
  • Implemented performance management systems for more effective employee evaluations and feedback.
  • Increased workplace safety through the development of thorough policies and procedures.
  • Facilitated leadership training programs to strengthen management skills across the organization.
  • Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
  • Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
  • Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
  • Educated employees on company policy and kept employee handbook current.
  • Directed hiring and onboarding programs for new employees.

FRONT DESK SUPERVISOR

PLANET FITNESS
08.2007 - 08.2008
  • Greeted current and future customers, offering gym tours and educating them about our company perks.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the company.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Education

BACHELOR OF PSYCHOLOGY - PSYCHOLOGY

UNIVERSITY OF SOUTH FLORIDA

AA - GENERAL STUDIES

FLORIDA SOUTHWESTERN STATE
05.2020

HIGH SCHOOL DIPLOMA -

LONDONDERRY HIGH SCHOOL
2007

Skills

  • Operational Planning
  • Organizational Systems
  • Human Resources
  • Organizational Leadership
  • Policy and procedure modification
  • Relationship Building
  • Administrative Management
  • Employee Training
  • Administrative Procedures
  • Excel Spreadsheets
  • Microsoft Office
  • Staff Motivation
  • Customer and Client Relations
  • Staff Management
  • Recruitment Strategies
  • Workforce improvements
  • Company organization
  • Employee Relations
  • Training development
  • Program Development
  • Compliance
  • Retention Strategies
  • Employee Surveys
  • Diversity and Inclusion

References

William "Bill" Fidler- CEO/CFO Planet Fitness- (603) 327-7303

Juanita Smith- Previous Manager at Southwest Florida Rheumatology- (484) 550-8003

Timeline

Administrative Lead

Southwest Florida Rheumatology
12.2020 - 09.2023

Human Resources Executive

Planet Fitness
08.2008 - 09.2017

FRONT DESK SUPERVISOR

PLANET FITNESS
08.2007 - 08.2008

BACHELOR OF PSYCHOLOGY - PSYCHOLOGY

UNIVERSITY OF SOUTH FLORIDA

AA - GENERAL STUDIES

FLORIDA SOUTHWESTERN STATE

HIGH SCHOOL DIPLOMA -

LONDONDERRY HIGH SCHOOL

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