Julie B. Macartney
Marietta,GA
Summary
Senior leader with extensive operations experience, specializing in financial management and operational strategy. Demonstrated success in leading cross-functional teams to implement organizational transformation and enhance risk assessment practices. Skilled in utilizing data analytics to optimize performance and meet budgetary targets within a $650M portfolio. Effective communicator with a focus on results and team collaboration.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Director, Business Services and Global Operations, International Programs and Operations (IPO)
CARE USA
Atlanta
01.2022 - Current
- IPO line manages 44 country offices with 7,000+ staff and $650M+ program implementation expenses on behalf of the confederation.
- Serving on the senior management team, drives matrixed alignment across functional and geographic teams to ensure quality and consistency of operations, financial management, execution of policies and priorities.
- Leads on annual unrestricted budgeting and financial planning for the department (HQ office, 5 regional offices, and 44 country offices).
- Partners with operational departments on continuous improvement work.
- Sample current and recent projects: Conceived and spearheaded the functional split of program support into business services (Finance, HR, IT, Legal) and program operations (implementation) to improve oversight, control, and strengthen matrixed accountability with HQ functions, and improve performance outcomes; the work led to an organizational transformational change project.
- Maturing enterprise risk practice, linking operating risks with enterprise framework to improve decision-making.
- Revamping business insights and data analytics to improve cost recovery, forecasting, and modeling.
- Developed portfolio KPIs to drive improved accountability, performance improvement, and learning.
- Led team developing global bid tracker to increase viability insights and target investments to at-risk pipelines.
Director, Business Operations and Strategy, International Programs and Operations
CARE USA
Atlanta
01.2017 - 12.2021
- Lead program support and operations, coordinating regional and operations functional leads in structured engagements to tackle obstacles in financial management, statutory compliance, recruitment, and orientation.
- Conceived and launched Country Office Senior Leadership Orientation (“COSLO”) to orient senior leaders to strategic priorities, drive alignment, and build social capital; created visibility for CARE with Capitol Hill and USG.
- Led compliance and risk management program with Award Management Solutions team; led development of online country risk register, and cultivated esprit de corps among cross-teams leading to sustained positive audit outcomes.
- Led improvements in unrestricted budgeting and review for $25-27M department expenses resulting in on- or under-budget performance across 38 countries, reducing organizational financial pressure.
- Launched business analytics function, bringing $550M+ portfolio operational trend insights to CARE.
- Developed resource mobilization function to build functional infrastructure resulting in additional resources for ROI.
- Led Afghanistan Task Force, which coordinated response on all operational dimensions of the August 2021 crisis.
Special Assistant to the Vice President, International Programs and Operations
CARE USA
Atlanta
03.2012 - 12.2016
- Created Country Office Monthly Finance and Operations Reporting Tool (“COMFORT”), improving financial and operational performance visibility across global portfolio following new ERP deployment.
- Co-led project team to support timely completion of audits, contributing to CARE’s re-self-certification with USAID.
- Strategically engaged with fundraising, marketing, program teams to improve alignment between field and HQ.
Senior Operations Manager
FHI360
Washington
07.2011 - 03.2012
- Provided crisis and change leadership, leading field transition task force that convened cross-teams and coordinated with 120+ project offices in 50+ countries resulting in improved timeliness and content of change communications.
- Troubleshot a range of operational issues managing the Field Operations Logistics Integration team related to corporate registrations, HR, and facilities that ensured business continuity with minimal disruption post-acquisition.
Senior Operations Manager, Office of COO
Academy for Educational Development (AED)
Washington
11.2009 - 06.2011
- Strengthened management coordination of regional offices, building coordination muscle between functional teams (HR, finance, administration, program) that advanced and synchronized operations.
- Directed change management initiatives with field offices during a period of corporate crisis of acquisition by FHI360.
Operations Manager, Office of COO
Academy for Educational Development (AED)
Washington
01.2007 - 10.2009
- Cultivated review cadences to reduce financial operating risk (cost share, pre-authorizations, overhead operations).
- Established and managed regional offices; developed compliant cost recovery model, advancing development goals.
- Conducted financial analysis of organizational operations, including of overhead operations and planning scenarios.
- Matured corporate registrations program, developing protocols for reduced operating risk and statutory compliance.
- Strengthened intellectual property protection by developing process to manage IP assets with external counsel.
Operations Specialist, Office of COO
Academy for Educational Development (AED)
Washington
01.2006 - 12.2006
- Established governance for corporate country registrations, reducing operating risk through standardized approach.
- Successfully recommended establishment of safety and security program (full-time position, trainings, protocols).
- Developed online travel authorization form to track staff travel and support staff safety and security.
Operations Associate, Office of COO
Academy for Educational Development (AED)
Washington
07.2003 - 12.2005
- Launched corporate tracking of legal registrations in countries of operations, reducing risk exposure.
Project Manager - Asia
EduSystems, Inc.
Walworth
07.1998 - 08.2001
- Managed project work groups resulting in $12M+ in sales for the $30M company; developed tech and cost proposals.
- Developed system to improve prioritization of competitive bids to maximize staff resources.
- Managed company’s standby letters of credit against corporate credit line.
Education
M.A. - International Affairs, concentration in International Affairs and Development
Elliott School of International Affairs at The George Washington University
Washington, DC05.2003
B.A. - Political Science/History and International Studies, magna cum laude, Phi Beta Kappa
Illinois College
Jacksonville, IL05.1998
Skills
- Team leadership
- Executive communication
- Cross-functional collaboration
- Change management
- Financial management and budgeting
- Risk assessment and analysis
- Data analytics and insights
- Operational strategy development
Certification
- Hostile Environment Awareness Training Refresh, 2023
- Hostile Environment Awareness Training, 2016
- Behavioral Threat Assessment Workshop, Control Risks Group, 2020
- AED Compass, executive leadership development program with Center for Creative Leadership, 2010
Volunteer Experience
Illinois College Board of Trustees, 2015, present
Selected Achievements
- Led organizational crisis response to recent US government Stop Work Orders, aligning global leadership to the organization’s response strategy and ensuring compliance while supporting leaders through crisis and change.
- Led design and implementation of monthly finance and operations reporting tool and process for senior management at country, regional and global levels to monitor key operational status and risks and issues affecting financial performance; data produced fuels data for KPIs and business insight trends for decision-making.
- Launched compliance program of multiple teams to sustain compliance gains, keeping CARE a low-risk auditee.
- Created global online risk register for country offices, bringing visibility of risks/issues to better prioritize mitigations.
- Designed, launched, and facilitated a global senior leadership orientation program, working with 70+ people in Atlanta and DC to help new leaders align to strategy, policies, and provide external visibility for CARE in Washington.
- Led the CARE USA Afghanistan Task Force, matrix coordinating organization’s response to rapidly changing context in Afghanistan in August 2021; successful navigation positioned CARE for additional humanitarian work.
Travel
Personal and professional travel to 44 countries across Latin America, the Middle East, Africa, Europe, Asia.
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Trustee, Illinois College Board of Trustees
- Korean Adoptees of Georgia
- Mushroom Club of Georgia
References
References available upon request.
Timeline
Senior Director, Business Services and Global Operations, International Programs and Operations (IPO)
CARE USA
01.2022 - Current
Director, Business Operations and Strategy, International Programs and Operations
CARE USA
01.2017 - 12.2021
Special Assistant to the Vice President, International Programs and Operations
CARE USA
03.2012 - 12.2016
Senior Operations Manager
FHI360
07.2011 - 03.2012
Senior Operations Manager, Office of COO
Academy for Educational Development (AED)
11.2009 - 06.2011
Operations Manager, Office of COO
Academy for Educational Development (AED)
01.2007 - 10.2009
Operations Specialist, Office of COO
Academy for Educational Development (AED)
01.2006 - 12.2006
Operations Associate, Office of COO
Academy for Educational Development (AED)
07.2003 - 12.2005
Project Manager - Asia
EduSystems, Inc.
07.1998 - 08.2001
M.A. - International Affairs, concentration in International Affairs and Development
Elliott School of International Affairs at The George Washington University
B.A. - Political Science/History and International Studies, magna cum laude, Phi Beta Kappa
Illinois College