Julie Baalmann

• Managed a network of 31 bank branches.
• Managed a Customer Care Center with an 8- agent team.
• Created and institutionalized coaching standards to guide team development.
• Fostered a positive work environment through strong leadership and team building initiatives.
• Coordinated with vendors to establish and maintain strong partnerships.
• Implemented strategic initiatives for enhanced security market positioning.
• Enhanced team performance by introducing leadership training initiatives.
• Implemented performance metrics for consistent evaluation and improvement.
• Streamlined workflows to boost productivity across multiple functions.
• Engaged teams in change processes to minimize resistance and promote acceptance.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Reduced initial employee attrition by implementing effective hiring and training processes.
• Handled problematic customers and clients.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Collaborated effectively with cross-functional teams, including processors, underwriters, and operations staff members, who contributed to efficient end-to-end loan processing cycles.

Streamlined inventory management processes for improved efficiency and reduced waste.

• Supervised management teams in charge of seven branches.
• Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
• Created and Implemented tracking systems to monitor weekly initiatives for solving needs.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Created and institutionalized coaching standards to guide team development.

• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
• Developed a loyal customer base through personalized service and tailored financial solutions.
• Led efforts for branch growth, successfully achieving loan and deposit portfolio expansion.