JULIE BAEZ
Summary
Highly trained, motivated Nurse Leader with 19 years' experience in multiple clinical settings. Excellent reputation for solving problems, improving customer satisfaction and promoting quality care. Exceptional communication and leadership skills. Recognized as one of the Hospital Corporation of America Healthcare's top performing leader on continuous improvement.
Overview
20
20
years of professional experience
Work History
Interim Nurse Manager
HEALTHTRUST SOLUTIONS, MEDICAL CITY
04.2023 - Current
- Manage 50 direct reports & travel nurses by providing comprehensive nursing guidance
- Foster improvement in staff development and standardize onboarding process
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Decreased Medication Diversion Variance and Control Substances Report
- Staffing Stabilization, 8 core staff to 30 core staff
- Increased Patient Experience from 72nd percentile Rank to 96th percentile rank
- Decreased LOS by 10% by conducting MDR and identifying discharge barriers.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Director of Nursing
NORTHSIDE HOSPITAL
01.2021 - 01.2023
- Manage administrative and clinical operations for nursing care on a 24-hour basis for Three nursing units and Telemetry room
- Accountable for mentoring and leading 150 FTEs
- Ensure continuous improvement of al clinical practices, operations and services by designing & implementing systems, processes & methods to evaluate & improve patient care and obtain good patient outcome
- Increased Employee Engagement Index from 56 to 75 in 2022
- Increased Patient Experience from 45 Top Box to 71
- Zero HAI events for 365 days in Stepdown Unit
- Zero MRSA, CAUTI, CLABSI events from 2021-2022 in Medical Surgical Unit
- Manage the department's budget ensuring sufficient qualified staff to meet departmental need
- Provide oversight of Patient Care Services for Telemetry Services line and Monitor Techs
- Enhanced the onboarding process for novice nurses and travelers
- Piloted No Fly Zone & Case Management rounds, rolled out house wide
- Implemented electronic communication white board on the 3rd floor that was adapted on other units
- Chair of the Fall Committee-Partner with the Quality & Posey Rep to provide fall education house wide
- Supported Quality team to educate and successfully obtain recertification for Stroke
- Coordinate scheduling and routine training for all nursing staff and support staff
- Collaborate with nursing educator to identify learning needs of nursing staff, and assist orientation and education.
Director of Nursing
Hospital Corporation Of America, HCA
01.2017 - 01.2021
- For Medical Surgical Services including Telemetry, Neurology, Medical, Surgical, and three COVID units
- Manage 80+ FTEs including Nurses, Certified Nurse Assistants, Unit Clerks and Sitters
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Supervise the Medical-Surgical overflow unit during high census to help decompress the emergency room; in addition, function as the House Supervisor when needed
- Manage administrative and clinical operations for nursing care on a 24-hour basis for 41 bed unit
- Responsible for driving safety, quality and patient experience outcomes
- Provided leadership to maintain quality, direction, and coordination of nursing care
- Coordinate scheduling and routine training for all nursing staff and support staff
- Manage the department's budget ensuring sufficient qualified staff to meet departmental need
- Achieved overall IP HCAHPS scores in the top quartile for four consecutive quarters from, Increased overall HCAHPS scores from 65% in 2018 to 85% in 2019
- Achieved 80% of Medical Surgical Certification within 12 months
- Achieved Med-Surg Unit of Distinction for 2019 – ranked 9th in HCA
- Decreased Employee Turnover by 10% by hiring, mentoring, and coaching newly graduated nurses
- Initiated No Fly Zone and Case Management rounds- process implemented house wide
- Falls Committee Chair - decreased hospital wide falls by 57% within 2 years
- Improved overall employee engagement scores from 2018 (66%) to 2019 (77%)
- An active member of the Mentoring program within the facility to assist in creating and advancing leaders
- Improved BCMA scanning compliance from 94% in 2018 to 98% in 2019
- Supported Get with the Guidelines Gold Plus Award achievement for 2018, 2019 & 2020
- Developed Wound Skills Fair for all hospital staff
- Collaborated with leadership team and implemented the SBAR hand off process to improve throughput
- Enhanced the onboarding process for novice nurses by creating a hospital base orientation to review all Core Measures, “Facility Monday.”
- Offered continuous training for HCAHPS, Core Measures and Sepsis
- Initiated Web-Ex communication for COVID patients to enhance communication with families and clinicians.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
Administrative Nursing Supervisor
Mercy Hospital & Plantation General Hospital, HCA
01.2015 - 01.2017
- Provided leadership and guidance for all employees in 488-bed hospital
- Member of the Code Blue, Rapid Response, Code STEMI and Fall Team
- Contributed and assisted in meeting STEMI door- to balloon time of 90 time in 2016 & 2017
- Served as a resource, identified and solved administrative or operational problems
- Oversaw hospital wide patient care and assessed patient care requirements for each unit
- Managed staff ensuring adherence to policies and procedures
- Applied and promoted evidence-based practice
- Worked collaboratively with the interdisciplinary team and staff to ensure high quality outcomes
- Provided continuous training for HCAHPS, Core Measures and Sepsis
- Promoted a supportive and productive work environment
- Decreased ED holds by 20% within 12 months.
Telemetry/Emergency Room Nurse/Charge Nurse
Memorial Healthcare System
01.2007 - 01.2015
- Provided comprehensive nursing care to post-operative patients
- Assisted physicians with beside procedures
- Educated patients and families on health care needs, conditions, and treatment options
- Collaborated with physicians supporting Codes and Rapid Response
- Member of the Code and Stroke team
- Triaged, assessed and placed patients to designated area based on acuity
- Managed staff, productivity and emergency room flow
- Served as a resource for all clinical staff and nursing students
- Coordinated transfers for Stroke, STEMI and Baker Act patients
- Facilitated scheduling, coaching and performance evaluations
- Reduced turnover of Length of Stay
- Implemented Safety Rounds to improve Care Experience
- Received Patient First Award in 2010 & 2013
- Recognized by the Memorial Foundation and received the Memorial Angel in 2014
- Nominated by peers as exemplifying The Standard of Behavior for Professionalism
Director of Nursing
Broward Correctional
01.2007 - 01.2009
- Monitored quality care and standards of practice for all inmates to ensure compliance with state and federal requirements
- Provided comprehensive supervision and evaluation to all medical staff
- Assisted in surveys affecting the Health Service Department such as Correctional Medical Authority and Clinical Quality Reviews
- Conducted inspections and reported findings, recommendations and corrective actions
- Administered stipulated emergency measures and contacted clinicians when deviations from standard care were encountered
- Coordinated scheduling and routine training for all nursing staff and support staff
- Decreased turnover by 20% within the first 12 months
- Decreased overtime by 15% within the first 12 months.
Trauma Nurse
Broward General Medical Center
01.2004 - 01.2007
- Provided care coordination for trauma patients including immediate and appropriate assessment on patients
- Carried out physicians' orders safely to stabilize trauma patients
- Administered blood products, plasma and IV drips as needed
- Monitored patients on ventilators and drips
- Served as a liaison between emergency department, physicians and families.
Education
Master of Science - Nursing
Florida Atlantic University
Boca Raton, FL2014
Bachelor of Science - Nursing
Broward College
Hollywood, FL2011
Associate of Science - Nursing
Broward College
Hollywood, FL2004
Skills
- Critical Thinking
- Multidisciplinary Team Collaboration
- Budget Planning
- Leadership and Guidance
- Employee Performance
- Performance Management
- Critical Thinking
- Multidisciplinary Team Collaboration
- Budget Planning
- Quality Improvement
Languages
Spanish
Native or Bilingual
Timeline
Interim Nurse Manager
HEALTHTRUST SOLUTIONS, MEDICAL CITY
04.2023 - Current
Director of Nursing
NORTHSIDE HOSPITAL
01.2021 - 01.2023
Director of Nursing
Hospital Corporation Of America, HCA
01.2017 - 01.2021
Administrative Nursing Supervisor
Mercy Hospital & Plantation General Hospital, HCA
01.2015 - 01.2017
Telemetry/Emergency Room Nurse/Charge Nurse
Memorial Healthcare System
01.2007 - 01.2015
Director of Nursing
Broward Correctional
01.2007 - 01.2009
Trauma Nurse
Broward General Medical Center
01.2004 - 01.2007
Master of Science - Nursing
Florida Atlantic University
Bachelor of Science - Nursing
Broward College
Associate of Science - Nursing
Broward College
Similar Profiles
Brooke Van CleveBrooke Van Cleve
Surgical Technologist at Medical City Dallas - HealthTrust Workforce AgencySurgical Technologist at Medical City Dallas - HealthTrust Workforce Agency
JEAN WILTED JEAN PIERREJEAN WILTED JEAN PIERRE
Registered Nurse, ICU, Per Diem at HealthTrust Workforce SolutionsRegistered Nurse, ICU, Per Diem at HealthTrust Workforce Solutions
Jessika Washington, RN, BSNJessika Washington, RN, BSN
Travel Registered Nurse at HealthTrust Workforce Solutions | ADEX HealthcareTravel Registered Nurse at HealthTrust Workforce Solutions | ADEX Healthcare