Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
BusinessAnalyst

Julie Bailey

Frankfort,IN

Summary

Human Resources professional with proven track record in driving organizational success through effective employee management, regulatory compliance, and strategic HR initiatives. Strong focus on team collaboration and achieving results, consistently adapting to changing needs and priorities. Skilled in talent acquisition, employee relations, and HR policy development, with reputation for reliability and adaptability. Known for fostering positive work environment and supporting organizational growth.

Overview

30
30
years of professional experience
25
25

Human Resource Manager/Director experience

30
30

Office Administration experience

35
35

Restaurant - Front of House experience

Work History

Service Coordinator/Office

Communitas Management
07.2023 - Current
  • Supervise all maintenance for over 1400 condominiums, handle all phone calls, bills, mail, daily meetings with property managers, provide customer service
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Gathered, organized and input information into digital database.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.

Manager on Duty

Five Iron Golf
10.2023 - 05.2024
  • Supervise and train new hires, handle all bartending duties, maintain guest happiness, maintain simulators, take care of and maintain parties, clean, open and close location, cash management, daily deposits, provide leadership, provide a go getter attitude, handle high profile guests while providing customer service.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.

Assistant Store Manager/Store Manager

Soma Intimates/Chicos FAS
09.2022 - 10.2023
  • Supervise and train new hires, open and close different locations, cash management, guest happiness, provide leadership, daily deposits, recruit new hire, plan and manage all launch events, email and respond to customer questions and concerns, marketing, floor sets, design, and social media
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Human Resource Director

LINC Systems
01.2022 - 12.2022
  • Recruit, Hire, Employment Retention, All Benefit Package, Maintain all employment files, Multi-State & County Payroll, All Accounts Payable and Receivable, Employee Engagement Events, Customer Engagement Events, Maintained Annual Budget
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Reduced turnover rates through effective talent acquisition and retention strategies.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Office Manager/Sales

Capital Cast Stone
04.2020 - 03.2022
  • Recruiting, Hiring, Training, Emailed Contractors, Vendors, and employees, sold over $500 million in stone in 1 year, spoke with contractors, maintain job files and bids, Payroll
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed senior-level personnel working in marketing and sales capacities.

Human Resource Director

Butler Toyota
07.2018 - 12.2019
  • Payroll and Benefit packages, Employee and vendor emails, AP/AR Multi County Taxes- monthly, quarterly, annual payments reporting, OSHA Compliance, Recruitment, hire, and training
  • Processed employee claims involving performance issues and harassment.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Oversaw workers' compensation program for employees injured on job.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.

Operations Manager

Midwest Equipment Manufacturing
01.2017 - 12.2019
  • Maintain over 1500 Vendor Accounts with a portfolio of over $25M, Plan company events, email and respond to all customer emails, bill, cost accounting and management of all commercial accounts, manage payroll and benefit payments, ensure all money applied, recruit, hire, and train, improved sales from $1.8m to over $5M in less than 6 months, managed entire warehouse storage, locations, and inventory, managed logistics, managed production schedules, assisted in company acquisitions, managed all accounting and sales for over 17 companies and in multiple countries.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachelor of Science - Accounting and Business Management

Indiana Wesleyan University
Marion, Indiana
05.2007

Skills

  • Bay Host
  • Bartender
  • Manager on Duty
  • Budget Management
  • Friendly
  • Courteous
  • Service oriented
  • Poised under pressure
  • Excellent listener
  • Staff training
  • Coaching
  • Recruiting
  • Hiring talent
  • Quality assurance
  • Solid written communicator
  • Solid verbal communicator
  • Sales
  • Guest Management
  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Individualized service plans
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Community liaison
  • Meeting facilitation
  • Customer expectation management
  • Program follow-up and assessment
  • Ongoing client support
  • Detail orientation
  • Time management
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Task prioritization
  • Relationship building
  • Attention to detail
  • Excellent communication
  • Analytical thinking
  • Project planning
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Customer relationship management
  • Professionalism
  • Time management abilities
  • Strategic planning
  • Adaptability
  • Project management
  • Crisis management
  • Professional demeanor
  • Problem-solving aptitude
  • Vendor management
  • Regulatory compliance

Team leadership

Record preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsPaid time off401k match

Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Timeline

Manager on Duty

Five Iron Golf
10.2023 - 05.2024

Service Coordinator/Office

Communitas Management
07.2023 - Current

Assistant Store Manager/Store Manager

Soma Intimates/Chicos FAS
09.2022 - 10.2023

Human Resource Director

LINC Systems
01.2022 - 12.2022

Office Manager/Sales

Capital Cast Stone
04.2020 - 03.2022

Human Resource Director

Butler Toyota
07.2018 - 12.2019

Operations Manager

Midwest Equipment Manufacturing
01.2017 - 12.2019

Bachelor of Science - Accounting and Business Management

Indiana Wesleyan University

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Julie Bailey