Julie Baker
zephyrhills,FL
Summary
Results-driven manager with a focus on team leadership and customer relationship management. Expertise in implementing safety protocols and enhancing service quality. Proven ability to optimize staff performance, driving operational success.
Overview
5
5
years of professional experience
Work History
magager
stack and store/ U-haul
Wesley Chapel, Florida
06.2021 - 06.2026
- Managed daily operations for moving and storage services.
- Supervised staff to ensure efficient workflow and customer service.
- Implemented safety protocols to maintain a secure work environment.
- Trained new employees on company policies and operational procedures.
- Developed schedules to optimize staffing levels during peak times.
- Monitored customer feedback to enhance service quality and satisfaction.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of 7 employees, ensuring high productivity and excellent customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Operator of galaxy fireworks tent for over 14 years which requires keeping track of tens of thousands of dollars in inventory, stocking the shelves and running the registers. Also solving situations that arrive and keeping track of all the cash that comes in.
Education
High School Diploma -
Durant High School
Plant City, FL06-2007
Skills
- Inventory management
- Customer relationship management
- Employee training
- Team leadership
- Schedule optimization
- Staff recruitment
- Conflict resolution
- Staff performance evaluation
- Inventory control
- Problem solving
- Effective communication
- Critical thinking
- Time management
- Customer service
- Performance management
- Clear communication
- Work prioritization
- Shift scheduling
- Relationship building
- Safety procedures
- Recruiting and interviewing
- Performance evaluations
- Verbal and written communication
- Schedule preparation
- Decision-making
Timeline
magager
stack and store/ U-haul
06.2021 - 06.2026
High School Diploma -
Durant High School