Julie Baldenegro
Chandler,AZ
Summary
Motivated Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Enthusistic Consultant with track record of success across wide range of industries with a call-center environment. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance along with gaining trust. Experienced in all aspects of operations, strategy and problem solving.
Overview
22
22
years of professional experience
Work History
Senior Informational Consultant Agent
PayPal
Scottdale, PA
10.2016 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
Manager
The Pawn Man
Mesa, AZ
07.2007 - 10.2017
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Tempe, AZ
02.2002 - 07.2007
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented cost control measures, reducing branch expenses without compromising on service quality.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in staff training to ensure excellent customer service and product knowledge.
- Streamlined the rental process for improved efficiency and time management.
- Identified areas for improvement within the branch operations by evaluating current systems and implementing necessary changes when needed.
- Monitored inventory levels to minimize vehicle downtime and maximize utilization rates.
- Executed sales and marketing initiatives to increase revenue for company.
- Developed new business opportunities by actively participating in community events as well as establishing partnerships with local businesses.
- Trained and guided team members to maintain high productivity and performance metrics.
- Placed sales calls and handled sales for incoming customer calls.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated a positive work environment by promoting teamwork through regular staff meetings and employee recognition programs.
- Maintained high levels of vehicle availability by coordinating fleet logistics and maintenance schedules.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Enhanced customer satisfaction by addressing and resolving rental issues promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Provided professional services and support in a dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Arts - Communication Studies
Arizona State University
Tempe, AZ12.2001
None - Graphic Design
Al Collin’s Graphic Design School
Tempe, AZ12.1999
Associate Of Business Administration - Business
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.1998
High School Diploma -
Chandler High School
Chandler, AZ05.1996
Skills
- Cloud Computing
- International mobility management
- Operations Analysis
- Issue Resolution
- Client rapport
- Integrity and Honesty
- Attention to Detail
- User Support
- Problem-Solving
- Computer Skills
- Research
- Flexible and Adaptable
- Dependable and Responsible
- Team building
- Organizational Skills
- Excellent Communication
- Problem Resolution
Timeline
Senior Informational Consultant Agent
PayPal
10.2016 - Current
Manager
The Pawn Man
07.2007 - 10.2017
Assistant Branch Rental Manager
Enterprise Rent-A-Car
02.2002 - 07.2007
Bachelor Of Arts - Communication Studies
Arizona State University
None - Graphic Design
Al Collin’s Graphic Design School
Associate Of Business Administration - Business
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
Chandler High School