Julie Barnett
Fort Myers
Summary
Dedicated and reliable customer service professional with nine years of experience in fast-paced food service environments. Skilled in team leadership, food safety, inventory management, and delivering excellent guest experience. Recognized for strong communication, problem-solving, and the ability to thrive under pressure.
Overview
9
9
years of professional experience
Work History
store manager
Scooters coffee
Lehigh Acres
04.2025 - Current
- Supervised daily store operations with a strong focus on delivering exceptional customer service and creating a welcoming atmosphere for all guests.
- Led and mentored a team of 30 baristas and shift leads, ensuring efficient shift transitions, high morale, and a customer first mindset.
- Trained new hires on store procedures, product knowledge, and customer interaction, fostering a team of skilled and motivated employees.
- Handled customer inquiries, concerns, and feedback in a professional and empathetic manner, resolving issues promptly to maintain customer satisfaction.
- Oversaw quality control, ensuring that every beverage and food item met Scooter’s Coffee’s standards of excellence.
- Promoted customer loyalty through consistent service, ensuring a personalized experience that encouraged repeat visits and positive reviews.
- Oversaw cash handling procedures, including drawer balancing, daily deposits, and sales reporting.
- Managed inventory, placed orders, and conducted weekly counts to ensure product availability while minimizing waste and controlling costs.
Shift Supervisor
Starbucks
Fort Myers
02.2021 - 12.2024
- Served as a key leader and role model for partners, delegating responsibilities to ensure smooth store operations and adherence to company standards.
- Enforce Starbucks food safety standards, including proper storage, handling, labeling, and rotation of ingredients and ready-to-eat products.
- Train and coach team members on food safety protocols, handwashing practices, allergen awareness, and temperature checks.
- Assist in ordering, receiving, and organizing product deliveries according to FIFO (First In, First Out) principles.
- Monitor break schedules and labor deployment to meet customer traffic and productivity goals.
- Act as the point of contact for customer concerns during the shift, resolving issues with professionalism.
- Support opening and closing duties, including cash handling, equipment checks, and store readiness.
Crew member
McDonald's
Cape Coral
01.2017 - 01.2021
- Greet customers with a friendly and positive attitude.
- Accurately take orders and handle transactions at the counter or drive-thru.
- Ensure orders are prepared, packaged, and delivered correctly.
- Work efficiently with team members to meet service goals and peak-time demands.
- Assist in stocking, unloading deliveries, and rotating inventory (FIFO).
- Perform cleaning tasks, including equipment, dining area, and restrooms, to uphold McDonald’s cleanliness standards.
- Maintain a clean and sanitary work environment, following health and safety regulations.
Education
Highschool Diploma - Cape Coral, Fl
Ida S. Baker
Cape Coral, Fl01.2019
Skills
- Customer service
- Inventory management
- Cash handling
- Quality control
- Staff training
- Team leadership
- Conflict resolution
- Attention to detail
- Problem-solving
References
References available upon request.
Timeline
store manager
Scooters coffee
04.2025 - Current
Shift Supervisor
Starbucks
02.2021 - 12.2024
Crew member
McDonald's
01.2017 - 01.2021
Highschool Diploma - Cape Coral, Fl
Ida S. Baker