JULIE BARNETTE
Customer Service
Dade City,FL
Summary
Results-driven professional with a decade of experience in sales, customer service, and business operations within salon retail and call-center sectors. Expertise in management and entrepreneurship, focusing on enhancing customer satisfaction and optimizing business performance. Aiming to contribute skills to a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Travel Insurance Claims Adjuster
Allianz Global Partners
01.2023 - 01.2025
- Processed travel insurance claims efficiently, ensuring timely resolution for customers
- Contacted customers to gather necessary documentation, facilitating prompt claim processing
- Utilized computer technology and software systems to manage claim workflows and documentation
- Adhered to company standards and regulations
- Worked remotely full-time
Admissions Representative
Ultimate Medical Academy
01.2021 - 01.2022
- Contacted leads, assessed fit for academic success, and enrolled prospective students
- Managed healthcare education sales within a call center, achieving enrollment goals.
- Followed up daily with enrollees to ensure timely start of classes
- Adhered to company standards and regulations including HIPAA privacy laws
- Utilized computer technology and software systems as specified by employer
- Full-time remote
Call Center Agent
Florida Dept. of Economic Opportunity
01.2020 - 01.2021
- Inbound call center customer service for re-employment compensation recipients
- Utilized DEO’s proprietary software systems to investigate and resolve customer issues efficiently
- Evaluated inquiries and resolved claims issues, enhancing customer satisfaction
- Contract employee at Kforce Staffing Agency, providing support in various customer service roles
Deli Bakery Manager
Walmart
01.2019 - 01.2020
- Supervised and trained teams of 8-11 employees on company procedures, enhancing team compliance and service quality
- Monitored and maintained inventory levels to ensure product availability and minimize waste
- Managed the opening and closing procedures of the department
- Operated cash register and prepared cash bank deposits, ensuring accurate financial transactions
Customer Service Manager
Walmart
01.2016 - 01.2019
- Supervised and trained teams of 8-11 employees on company procedures and guidelines to ensure compliance and efficiency
- Monitored and maintained inventory levels to support optimal stock availability
- Operated cash register and prepared cash bank deposits to secure accurate financial transactions
- Executed department opening and closing procedures to maintain workflow and organization.
Education
High School - undefined
Continental Academy
Miramar, FLFull Specialist - Nails & Skin Care
Largo Beauty School
Largo, FL06-1989
Skills
Customer sales skills and support services
Retail management expertise
Business entrepreneurship experience
IT systems proficiency
Motivated initiative
Policy comprehension
Compliance with laws
Investigation of claims
Timeline
Travel Insurance Claims Adjuster
Allianz Global Partners
01.2023 - 01.2025
Admissions Representative
Ultimate Medical Academy
01.2021 - 01.2022
Call Center Agent
Florida Dept. of Economic Opportunity
01.2020 - 01.2021
Deli Bakery Manager
Walmart
01.2019 - 01.2020
Customer Service Manager
Walmart
01.2016 - 01.2019
High School - undefined
Continental Academy
Full Specialist - Nails & Skin Care
Largo Beauty School