Julie Barrett

I have been the primary caregiver to my daughter, who was born with a rare chromosomal disorder, since her birth in 2018. Her syndrome causes numerous health and behavioral issues, global developmental delay and intellectual disability, resulting in the need for specialized care and treatment. I have overseen the management of her complex medical and behavioral needs which has involved tasks such as:

• Assisting in all daily living activities
• Implementing safeguarding measures to reduce risks and maintain a safe and supportive living environment
• Managing maladaptive behaviors
• Utilization of alternative communication methods including AAC use
• Continuously updating caregiving knowledge through review of medical literature/studies and maintaining strong connections within the caregiver community
• Facilitating therapeutic activities, promoting physical and emotional development through structured engagement.
• Developed customized care strategies, adapting approaches based on level of cooperation and evolving needs.
• Utilized strong communication skills to facilitate effective conversations between my daughter, healthcare providers, and family members.
• Advocating for my daughter's needs to ensure access to necessary resources

Medical Secretary/Outpatient Specialist at a large primary care/internal medicine practice. Was assigned as a lead secretary/contact for a set of providers.

• Answered a high volume of calls in the call center and quickly and effectively documented and forwarded patient inquiries to the appropriate staff.
• Managed patient scheduling and appointment coordination to optimize office workflow.
• Maintained accurate medical records and ensured compliance with privacy regulations.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Oversaw insurance verification, ensuring prompt resolution of issues.
• Facilitated timely referrals and prior authorizations for specialists and outpatient exams by obtaining necessary authorizations from insurance companies.
• Managed front desk operations efficiently while greeting patients and addressing their concerns professionally.

Administrative staff member at a large primary care/maternity practice with 12 providers. Duties focused on being one of their 2 lead Outpatient Services and Referral Specialists. Worked meticulously with management in helping to implement strategies for their new EMR system and achieving Meaningful Use 2 goals to improve patient care. Duties included:

• Processing insurance referrals and prior authorizations
• Booking outpatient consults, diagnostic exams and procedures
• Working closely with the providers and outside scheduling departments to ensure that proper testing/medical coding was being ordered/used
• Checking insurance eligibility
• Medical records management
• Answering and documenting patient phone calls
• Checking in and checking out patients
• Electronic management of incoming faxes
• Filing and scanning documents
• Entering patient payments and creating daily payment reports
• Preparing patient letters and forms

Full-time sole secretary at a private physician office. Helped to transition from a paper medical records system to an electronic medical records system. Duties included:

• Answering and documentation of all incoming and outgoing telephone calls
• Checking in and checking out of all patients
• Calling back patients with medication and treatment plans
• Medical records management
• Insurance referrals and prior authorizations
• Scheduling of all office appointments, outpatient consults and procedures
• Preparing and proofreading of forms and letters
• Managing all incoming and outgoing faxes and mail
• Filing and scanning documents
• Addressing patient's billing inquiries
• Entering patient payments and creating daily payment reports
• Checking insurance eligibility
• Maintaining and keeping accurate patient databases
• Working with the EMR company to correct IT issues.

Unit Secretary on a busy cardiac unit. Was assigned as a super-user to help develop and implement a new electronic medical record system. Duties included:

• Answering a multi-line phone system and directing calls as and where necessary
• Placing a high volume of outgoing calls/pages
• Compiling medical charts/reports
• Transcribing physician orders
• Booking inpatient/outpatient consults and exams
• Greeting of staff and visitors
• Maintaining log books
• Ordering office supplies and forms