Summary
Overview
Work History
Education
Skills
Timeline
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Julie Baty

Salt Lake City,UT

Summary

I enjoy providing excellent customer service. Highly professional, dependable and adaptable.

Overview

31
31
years of professional experience

Work History

Health Benefits Advisor II

Utah Retirement Systems/PEHP
11.2015 - 02.2024
  • Taking inbound and making outbound calls from members and providers regarding medical claim status, quoting medical benefits, advising members on enrollment and plan choices.
  • Worked as an advocate for members to solve complex claim issues.
  • Educated members on how health insurance works, deductibles, maximum out of pocket and how claims process.
  • Always met or exceeded goals, mentored new employees, received praise from both members and providers.
  • Consistently learning and growing. Proficient on multiple systems, DOS based and windows based. Microsoft Word, Excel, Powerpoint and Outlook.
  • Tracked detailed records of client interactions using customer relationship management software, enabling efficient follow-up on inquiries and concerns.
  • Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.

Customer Service Representative

FedEx Freight
10.2007 - 11.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Facility Manager

ACS BPS
03.1993 - 09.2007
  • Supervised staff of [Number] in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.

Education

Associate of Science - Social Work

Utah Valley University
Orem, UT

Certified Netware Engineer - Computer Networking

Salt Lake Community College
Salt Lake City, UT
03.1993

Skills

  • HIPAA Compliance
  • Claims Processing
  • Sales experience
  • Benefits Administration
  • Benefits analysis
  • Interpersonal Communication
  • Attention to Detail
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Problem Resolution
  • Verbal Communication
  • Relationship Building

Timeline

Health Benefits Advisor II

Utah Retirement Systems/PEHP
11.2015 - 02.2024

Customer Service Representative

FedEx Freight
10.2007 - 11.2015

Facility Manager

ACS BPS
03.1993 - 09.2007

Associate of Science - Social Work

Utah Valley University

Certified Netware Engineer - Computer Networking

Salt Lake Community College

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Julie Baty